Account Management Specialist

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Viasat Full time

Vision and Mission:

Viasat's vision is to shape global communication and deliver connections that change the world.

Our mission is to empower people through technology, fostering innovation and growth.

This role plays a critical part in achieving our mission by delivering exceptional customer experiences and driving business growth.

Job Description:

This role involves working closely with customers to understand their technical needs and providing expert guidance and support.

You will:

  • Provide technical expertise to customers, addressing their product-related queries and technical challenges.
  • Educate customers on product features and functionality, enhancing their knowledge and skills.
  • Work closely with internal teams to identify opportunities for growth and improvement.

Requirements:

To succeed in this role, you will require:

  • 8+ years' experience in a technical account management role.
  • Bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering.
  • Demonstrated experience managing customer expectations and delivery scope.
  • Excellent interpersonal skills that build positive relationships with other team members.
  • Solid understanding of TCP/IP and Broadband networking concepts.
  • Proficiency with Salesforce or equivalent ticketing system and reporting tools.
  • Ability to present complex technical material to various audiences.
  • Demonstrated ability to lead multi-functional teams.
  • Must be located in the ME region.


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