Account Management Specialist
3 days ago
Vision and Mission:
Viasat's vision is to shape global communication and deliver connections that change the world.
Our mission is to empower people through technology, fostering innovation and growth.
This role plays a critical part in achieving our mission by delivering exceptional customer experiences and driving business growth.
Job Description:
This role involves working closely with customers to understand their technical needs and providing expert guidance and support.
You will:
- Provide technical expertise to customers, addressing their product-related queries and technical challenges.
- Educate customers on product features and functionality, enhancing their knowledge and skills.
- Work closely with internal teams to identify opportunities for growth and improvement.
Requirements:
To succeed in this role, you will require:
- 8+ years' experience in a technical account management role.
- Bachelor's degree in Electrical Engineering, Computer Science, or Computer Engineering.
- Demonstrated experience managing customer expectations and delivery scope.
- Excellent interpersonal skills that build positive relationships with other team members.
- Solid understanding of TCP/IP and Broadband networking concepts.
- Proficiency with Salesforce or equivalent ticketing system and reporting tools.
- Ability to present complex technical material to various audiences.
- Demonstrated ability to lead multi-functional teams.
- Must be located in the ME region.
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