Rooms Division Leader
5 days ago
About the Position:
The Front Office Manager will be instrumental in shaping the Rooms Division's success at Ihgarmyhotels in Doha. This leadership role requires a strong vision, excellent communication skills, and the ability to motivate teams towards shared goals.
Main Key Performance Indicators:
- Achieve exceptional guest satisfaction scores through efficient service delivery and timely issue resolution.
- Develop and maintain a highly motivated and skilled front office team, fostering a positive work environment and promoting career growth opportunities.
- Drive process improvements, leveraging data analysis and collaboration with cross-functional teams to optimize operational efficiency and reduce costs.
- Establish and maintain robust relationships with internal stakeholders, including hotel departments, to guarantee seamless service delivery and alignment with organizational objectives.
Key Skills and Qualifications:
- Proven track record in hospitality management, preferably in a luxury hotel setting.
- Strong analytical, problem-solving, and decision-making skills, with the ability to drive results-oriented initiatives.
- Effective communication and interpersonal abilities, combined with a customer-focused mindset and a passion for delivering exceptional service.
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