Airline Feedback Manager
7 days ago
This is an exciting opportunity to join a global community where your skills, imagination, and ambition can grow exponentially.
As a Customer Care Outstations Coordinator, you will be responsible for managing customer feedback and ensuring customer satisfaction.
Key responsibilities include investigating and analyzing customer feedback, proposing compensation levels, communicating with customers, and coordinating the work environment to ensure efficient workflow.
The successful candidate will have excellent communication skills, a high level of empathy, and the ability to apply knowledge of aviation industry regulations.
This is a challenging and rewarding role that offers opportunities for growth and development within a global community.
About Your QualificationsTo be successful in this role, you will require:
- A high school diploma or equivalent with a minimum of 3 years of job-related experience, or a bachelor's degree or equivalent with a minimum of 2 years of job-related experience.
- Customer-facing experience in an airline or hospitality company.
- An excellent command of the English language - both verbal and written.
- The ability to analyze complex cases and apply company policy for case resolutions.
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