Guest Services Specialist
2 weeks ago
Premier Inn Hotels LLC (UAE) is a renowned hospitality firm with a strong presence in the Middle East. We pride ourselves on delivering exceptional guest experiences and creating excellent career opportunities for passionate individuals.
Job DetailsWe are seeking a highly skilled and customer-focused Hotel Reception Coordinator to join our team. The successful candidate will be responsible for coordinating front desk operations, managing reservations, and ensuring seamless check-in and check-out processes.
Main Responsibilities:
- Welcoming guests with a smile and providing a warm welcome in line with our brand standards.
- Managing guest inquiries and providing accurate information on hotel services and local attractions.
- Processing payments and handling cash transactions efficiently.
- Identifying corporate leads and building long-term relationships.
- Driving online name mentions and promoting customer feedback.
- Understanding online guest feedback and exploring options for improvement.
- Performing general office duties, including correspondence and filing.
- Ensuring smooth communication with all departments on guest requests and complaints.
- Maintaining a safe environment for guests in accordance with safety procedures.
Key Requirements
To succeed in this role, you must have/be:
- A minimum of one year's experience as a Hotel Receptionist in a front office department.
- Knowledge of Opera (PMS) is essential.
- Arabic language fluency - speaking, writing, and reading.
Benefits and Rewards
- A competitive salary package.
- Accommodation and transportation arrangements.
- Medical insurance covering dental care.
- Air tickets for travel.
- A work-life balance with flexible working hours.
Career Advancement Opportunities
At Premier Inn, we believe in promoting from within and offering employees opportunities to grow and develop their careers. We strive to create a supportive and engaging environment where our team members can thrive and deliver exceptional results.
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