ERP Transformation Manager

20 hours ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking a highly skilled ERP Transformation Manager to join our team at lxbfYeaa. As a key member of our Retail ERP Transformation team, you will be responsible for leading and driving the transformation of assigned discipline's business specific operations and processes through innovative technology solutions.

Key Responsibilities

  • Design and implement new ways of working to drive business growth, innovation, and operational excellence.
  • Lead standardisation and optimisation of end-to-end process workflows to reduce complexities and improve productivity.
  • Own ERP Transformation from office business operations perspective, ensuring alignment with strategic objectives, design principles, and organisational priorities.
  • Build and nurture strategic partnerships with key team members, including ERP Finance, Procurement, and IT leads, Project Director, Project Manager, business leadership, and cross-functional departments.
  • Champion transition towards touchless processes by supporting implementation of automated solutions.
  • Lead change management efforts, ensuring effective communication, stakeholder engagement, and new ways of working within assigned business operations.
  • Analyse current processes and identify opportunities for automation, standardization, and process streamlining across the business operations in assigned discipline.
  • Document and present business current state, obtain business future state requirements, and contribute to define the implementation approach to achieve project goals.
  • Participate in the ERP partner selection process, define project scope, evaluate proposals, and contribute in selecting the best strategic partners for the project.
  • Contribute in developing the overall Business case for the ERP project and ensure realisation of committed benefits for the assigned discipline.
  • Lead data management activities, including cleaning, standardising, governing, and migrating to new system.
  • Lead training and change management activities for the assigned discipline's business operations, ensuring smooth transition to the new ways of working.
  • Promote collaboration, empowerment, and professional growth to build high performing and resilient business operations.
  • Ensure compliance with regulatory requirements, standards, policies, and maintaining integrity in operations.
  • Contribute to development & execution of strategic plans, projects, and aligning finance efforts with priorities.
  • Work with the Head of Retail ERP Transformation in project planning, risks identification, and mitigation.
  • Provide guidance and support to ERP functional teams in process design, process improvement, and process management.
Qualifications

A successful candidate should possess the following experience and qualifications:

  • Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.
  • University degree/preferably having professional qualifications.
  • 6+ years of experience in Retail Business Operations (F&B Point of Sale (POS) & F&B Back Office, Retail Procurement & Supply Chain Management (SCM), Retail IT, Warehouse Management (WMS)) and their back office operations, inventory management, Marketing & e-Commerce, etc.
  • 5+ years of experience in business transformation and ERP implementation.
  • Demonstrated experience leading cross-functional process improvement projects.
  • Experience in process mapping & process flow analysis tools.
  • Exceptional written and verbal communication skills, with the ability to craft clear, concise, and compelling messages tailored to diverse audiences.
  • Strong analytical & problem-solving skills.
  • Excellent Project Management skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Professional Certifications in Oracle and SAP ERP systems.
  • 5+ years directly leading ERP implementation and roll outs.
  • Demonstrated experience with project management/Agile delivery in a regulated environment.
  • Experience with process improvement methodologies such as Lean Six Sigma.
  • Data and access governance experience.
  • Experience with implementing Dashboards, KPI implementation to report out on support activities.
  • Experience in working with multiple vendors to fulfil resourcing needs.
  • Expertise in software delivery best practice.
  • Knowledge of Oracle and SAP.

Application Guidelines

Internal candidates must submit applications through the internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
  • If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

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