Transformation Manager

2 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
About the Role

The Senior Manager Transformation & Process Excellence will be responsible for providing strategic guidance and direction to ensure business needs are met and the company systems, processes, and people development and involvement will enable the go-to-market strategy of each business.

This role will lead a team of managers dedicated to identifying, leading, and delivering transformation projects as part of the end-to-end process reviews of Technical and interacting with senior leaders of the company including C-suite, SVPs, and VPs to manage their portfolio of transformational initiatives and projects.

Key Accountabilities
  1. Act as a Strategic Transformation Business Partner for Senior Leaders and stakeholders, supporting the Senior Leaders to manage their portfolio of transformation initiatives and projects.
  2. Provide guidance and counsel in the development of long-term and short-term plans involving strategic development, resource allocation, work plans, timelines, and financial outcomes.
  3. Support Senior Management in reviewing business plans, proposals, and schedules to determine proper procedures in order to accomplish transformation goals.
  4. Identify and facilitate opportunities for dashboards, process mapping, Robotic Process Automation (RPA), baselines, and challenging targets, automation, and continuous improvement initiatives.
  5. Lead the development and implementation process of transformation projects across the company, which will include responsibility for the management system and process design decisions, implementation planning, and support of change management activities.
  6. Ensure regulatory/internal governance and risk mitigation/management of each project pre and post-delivery.
  7. Drive the setup of Technical Policies & Procedures function, putting in place the right governance and running the day-to-day responsibilities.
  8. Provide guidance on the Technical wide policies and procedures with alignment to the lean improvement initiatives.
  9. Develop short-term strategies primarily but not limited to Continuous Improvement strategies.
  10. Provide expertise on operational and internal process mapping.
  11. Identify operational and financial risks, score them, and facilitate workshops to mitigate risks.
  12. Identify lean opportunities with initial scoping and then constantly apply Lean Philosophy Methods, problem-solving analysis to monitor processes.
  13. Train any level of employee of the whole Qatar Airways Group in Lean thinking principles and tools to support the Culture Change by delivering projects; coach and mentor them during the entire journey.
  14. Effectively manage the implementation of business transformation programs and monitor their progress, resolve issues, and initiate appropriate corrective action to ensure end-to-end process improvement implementation across departments.
  15. Lead at least one Large Scale project per year: projects including but not limited to cost optimization, customer experience, operational excellence in any vertical line or any subsidiary.
  16. Support the alignment against the DSP VISION Roadmap, implementing appropriate processes and metrics to monitor progress of the Transformation roadmap.
  17. Drive key insights from a project governance perspective to inform executive leadership.
  18. Program management for complex work-scope projects, identifying and scheduling project deliverables, establishing milestones, and driving execution of transformation.
  19. Focus on aligning systems, processes, and governance by leveraging external insights to drive best practices in digitization and governance for the Company.
  20. Raising the bar on the reporting, knowledge management, communications across the business, and apply tools and processes to implement lean methodology and design thinking across the organization.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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