ERP Transformation Manager

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time
About the Role

This is a key position within the Qatar Airways Group, responsible for leading and driving the transformation of assigned business operations and processes through innovative technology solutions. The successful candidate will be responsible for designing and implementing new ways of working, managing reporting requirements, and partnering with the ERP Transformation team to deliver transformation of the ERP platform from a business perspective.

Key Responsibilities
  • Develop and Implement Business Operations Strategy

Support the design of a comprehensive business operations strategy, encompassing vision, objectives, goals, and actionable plans to drive growth, innovation, and operational excellence.

Lead Process Standardization and Optimization

Lead the standardization and optimization of end-to-end process workflows for assigned business operations to reduce complexities and improve productivity.

Own ERP Transformation

Own the ERP Transformation from an office business operations perspective, ensuring alignment with strategic objectives, design principles, and organizational priorities.

Build Strategic Partnerships

Build and nurture strategic partnerships with key team members, including ERP Finance, Procurement, and IT leads, Project Director, Project Manager, business leadership, and cross-functional departments.

Champion Transition to Touchless Processes

Champion the transition towards touchless processes by supporting the implementation of automated solutions.

Lead Change Management Efforts

Lead change management efforts, ensuring effective communication, stakeholder engagement, and new ways of working within assigned business operations.

Own Business Process Design

Own the business process design for the assigned discipline, with strict adherence to key design principles.

Analyze Current Processes

Analyze current processes and identify opportunities for automation, standardization, and process streamlining across the business operations in assigned discipline.

Document and Present Business Current State

Document and present the business current state, obtain business future state requirements, and contribute to defining the implementation approach to achieve project goals.

Participate in ERP Partner Selection

Participate in the ERP partner selection process, define project scope, evaluate proposals, and contribute to selecting the best strategic partners for the project.

Contribute to Business Case Development

Contribute to the development of the overall business case for the ERP project and ensure the realization of committed benefits for the assigned discipline.

Lead Data Management Activities

Lead data management activities, including cleaning, standardizing, governing, and migrating to new systems.

Lead Training and Change Management

Lead training and change management activities for the assigned discipline's business operations, ensuring a smooth transition to new ways of working.

Promote Collaboration and Empowerment

Promote collaboration, empowerment, and professional growth to build high-performing and resilient business operations.

Ensure Compliance and Integrity

Ensure compliance with regulatory requirements, standards, policies, and maintaining integrity in operations.

Contribute to Strategic Planning

Contribute to the development and execution of strategic plans, projects, and aligning finance efforts with priorities.

Work with Head of Retail ERP Transformation

Work with the Head of Retail ERP Transformation in project planning, risks identification, and mitigation.

Provide Guidance and Support

Provide guidance and support to ERP functional teams in process design, process improvement, and process management.

Qualifications

Qualifications

About You

A successful candidate should possess the following experience and qualifications:

· Bachelor's Degree or Equivalent with Minimum 6 years of job-related experience.

· University degree/preferably having professional qualifications.

· 6+ years of experience in Retail Business Operations (F&B Point of Sale (POS) & F&B Back Office, Retail Procurement & Supply Chain Management (SCM), Retail IT, Warehouse Management (WMS)) and their back office operations, inventory management, Marketing & e-Commerce, etc.

· 5+ years of experience in business transformation and ERP implementation.

· Demonstrated experience leading cross-functional process improvement projects.

· Experience in process mapping & process flow analysis tools.

· Exceptional written and verbal communication skills, with the ability to craft clear, concise, and compelling messages tailored to diverse audiences.

· Strong analytical & problem-solving skills.

· Excellent Project Management skills.

· Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

· Professional Certifications in Oracle and SAP ERP systems.

· 5+ years directly leading ERP implementation and roll outs.

· Demonstrated experience with project management/Agile delivery in a regulated environment.

· Experience with process improvement methodologies such as Lean Six Sigma.

· Data and access governance experience.

· Experience with implementing Dashboards, KPI implementation to report out on support activities.

· Experience in working with multiple vendors to fulfill resourcing needs.

· Expertise in software delivery best practice.

· Knowledge of Oracle and SAP.

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