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Inbound / Outbound Call Center Agent

3 weeks ago

Doha, Qatar Alawadi Enterprises Group Full time

An Inbound/Outbound Call Center Agent is responsible for handling incoming and outgoing phone calls on behalf of a company or organization. The primary duties of this role involve answering customer inquiries, resolving issues, providing product or service information, and promoting sales. The agent may work in either an inbound or outbound call center, depending on the specific requirements of the role.

**Responsibilities**:
Inbound Call Center Agent:

- Answering incoming calls from customers or clients seeking information, assistance, or support.
- Addressing customer inquiries, complaints, or issues in a professional and courteous manner.
- Providing accurate information about products, services, pricing, and promotions to customers.
- Handling customer requests, such as order processing, account updates, and cancellations.
- Escalating complex or unresolved issues to the appropriate supervisor or department.
- Documenting call details, customer interactions, and outcomes in the call center system.
- Ensuring high-quality customer service and satisfaction during each interaction.
- Collaborating with other team members to meet individual and team performance targets.
- Following company policies and procedures to maintain service quality and data privacy.

Outbound Call Center Agent:

- Making outbound calls to potential customers for sales, lead generation, or market research purposes.
- Initiating follow-up calls to existing customers for upselling, cross-selling, or customer satisfaction surveys.
- Introducing products or services to prospective clients and explaining their benefits.
- Identifying and qualifying sales leads through effective questioning and active listening.
- Updating customer information and sales activities in the call center system.
- Meeting or exceeding sales targets and key performance indicators (KPIs).
- Utilizing scripts and sales techniques to deliver persuasive and compelling pitches.
- Handling objections and rejections professionally and attempting to convert leads into sales.
- Ensuring compliance with all telemarketing and call center regulations and guidelines.

Pay: QAR3,500.00 - QAR4,000.00 per month

**Experience**:

- Call Center: 1 year (required)

**Language**:

- Arabic (required)
- English (required)

Application Deadline: 13/02/2025
Expected Start Date: 15/02/2025