Senior Manager Customer Insights
3 days ago
About Us:
Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of
About the Business Unit:
Ooredoo's Consumer business unit is a critical part of the company's first line customer facing activities for all consumer product offerings and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department contributes to the function through the provision of a range of analytical, research and intelligence services which will enable the marketing function to make meaningful decisions on its strategic and tactical plans. Provides Consumer and Business insights from a holistic perspective covering all OQ products and services in order to enable marketing plan and propositions to be developed Stay in touch with OQ broader development objectives (marketing efforts, products and services roadmap) and react to these in the best interest of Ooredoo
About the Role:
This role is responsible for providing customer insights and feedback as well as competitor intelligence within the Marketing function through reporting, competitor analysis, dashboard management & customer experience and feedback studies. For more details, please click here.
About You:
- 10 years' experience in a similar role.
- Proven experience in business analysis techniques with some exposure to structured project management methods.
- Experience in Planning & Budgeting and Forecasting
- Prior experience having worked in or collaborated with market research agencies.
- Experience in data mining and analysis leveraging tools and comfortable working with large amounts of data.
- International/ multinational experience a plus.
- Experience of business unit strategy creation and business planning
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