Service Advisor

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
The primary focus of this role is to receive customers and ensure the creation of job cards based on the process, follow up the jobs in the workshop and take approvals for additional repairs, and finally deliver the vehicle to the customer.

**What you will do**:

- Record customer requests and complaints without delay and answer any queries
- Ensure adequate number of Repair Orders as per the business flow
- Ensure proper explanation of the content of work in detail
- Provide proper cost estimate and delivery time to customer
- Ensure parts supplied and posted in repair order and in counter sales order with the help of EPC
- Check and ensure accordance of invoice and work performed
- Clear explanation of the job done and invoice and guide to the cashier
- Ensure achievement of given revenue targets
- Promotion of value added services
- Obtain high standards of customer service values
- Resolution of Customer concerns at the earliest time and ensures satisfaction
- Ensure Completion of dealer certification requirements
- Prepare and enrol for Skill Contest events

**Required skills to be successful**
- Excellent communication skills
- Interpersonal skills
- Cross-cultural flexibility
- Ability to work under pressure

**About the team**:
In this role, you will be working in a fast paced and dynamic environment reporting directly to the Service Manager.

**What equips you for the role**:

- Diploma or Bachelors of Automobile/Mechanical Engineering
- 3 to 5 years overall experience with automotive dealership - out of which a minimum of 3 years as a Service Advisor
- Microsoft Office proficiency
- Awareness of Net Promoter Score metric

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empower talent to move forward.