Cbo and Database Administrator

**CBO and Database Administrator**

The Commercial Back Office (CBO) and database Administrator is required to provide full administration support of the SAP Systems Environment, plus other databases and manage the routine activities to ensure compliance.

**Responsibilities**
- Manage routine SAP system checks and controls to ensure compliance on the following areas:

- SAP Performance Monitoring
- SAP Performance Tuning
- Solution Manager configuration and utilization (disk drives)
- SAP Transport Management
- SAP System Client copy, refresh, license management
- Security parameter management
- Configuration of SAP Routers
- SAP Traces and logs
- Workload balancing
- SAP Correction
- SAP Job maintenance
- SAP Backup
- SAP Data and DBs administration
- SA Kernel maintenance
- SAP Patch management
- Starting or stopping SAP instance
- SAP OSS Notes implementation
- SAP Basis Administration
- Review /maintain user access levels.
- Review and update system documents to ensure current and relevant for all sites and can be used as reference documents for help desk colleagues to enable ongoing support.
- Participate in SAP change projects, including preparation and execution test scripts and creation of test user IDs and controls. Cover all environments and synchronization (Test, Staging, Production)
- Prepare user guides and training materials. Manage training to new users to ensure compliant use of systems. Support end-user requests.
- Follow change control procedures to ensure all changes are logged, assessed for GMP / business impact and tracked to satisfactory completion. Ensure change controls & doc reviews are carried out within agreed targets.
- Manage end to end resolution of Major Incident (Priority 1 and 2) and determine Root Cause.
- Closely collaborate with client’s 3rd party vendors supporting Infra and other systems connecting to SAP. Knowledge and experience in Basis HANA a must.
- Manage the SAP subcontractor providing L3 Support.
- Perform his duty in compliance with client’s contractual KPIs and SLAs.
- Perform SAP Software Installation, maintenance and administration of LINUX and Windows based servers running SAP FI/HR/SRM/Portal, Solution Manager, Fiori, Hana, Gateway, SAP Cloud appliances)
- Support environment monitoring implementation via SolarWinds for SAP infrastructure
- Handle support and implementation of Systems Management processes (Backup, Disaster-Recovery, Transport, ALM)
- Create new reports based on the data in the system, as per internal business requirements
- Be an active member of the On-Call duty support team using Fault Management and Monitoring systems of the company

**Requirements**:

- **Analytical Thinking**
- Identifies cause and effect relationships.
- Considers pros and cons, of the problem, before deciding.
- Thinks through priorities.
- **Ability to Learn**
- Quickly understands what new tasks/jobs required
- Easily learns unique job related vocabulary
- Quickly understands and uses processes, technologies and ideas that are continually being updated.
- **Flexibility**
- Adjusts behaviour to suit new procedures and systems.
- Maintains effectiveness during rapidly changing assignments or priorities.
- Changes plans if circumstances dictate.
- Must be able to work in shifts, 24/7 live environment, with on-call responsibilities as required
- **Thoroughness**
- Makes sure all necessary tasks have been completed.
- Checks work for errors and omissions.
- **Concern for Standards**
- Makes sure that work and/or projects are completed in an accurate and timely fashion.
- Makes sure that work meets quality standards

**Qualifications**
- Bachelor’s degree or equivalent in relevant field
- At Least 3 years commercial experience in a similar field
- Proficient in English - Written and Spoken. Arabic and/or Spanish is an advantage
- Closely collaborate with client’s 3rd party vendors supporting Infra and other systems connecting to SAP
- Knowledge and experience in Basis HANA is required
- Knowledge and experience in Basis FIORI is a plus
- Ability to work out of hours at short notice if required to meet with the system operational constraints
- Authorised to work in Qatar on a permanent basis.

**Job Types**: Full-time, Permanent