Customer Service Supervisor

6 days ago

Doha, Qatar Qatar Airways Full time

About the role:
You will ensure that flights are dispatched, loaded and hi-loaders depart as per the agreed dispatch schedule and galley loading plan. Responsible to ensure that all functions carried out within HACCP standards and ramp safety procedures by utilizing Service Delivery resources in proper way to cover all operational activities as per the agreed timeline with customers.
- Management of staff, Operational functions, uplift management, on time performance, customer liaison, out station communication to ensure that the business has provided our customers with high standard service.
- Supervision and handling of any complex, long haul, VIP, Charter flights, as and when required by the operations in order to ensure that we handed over the catering order on time.
- Ensures no deviation in Quality of Service or Customer Standards by following the food safety procedures and the agreed standards between QACC and its customers.
- Prepare clear reports with facts and figures in case of flight delays/accident/incident or any operational emergencies. Prepare management reports i.e. attendance, HACCP, KPI’s and labor, as required.
- Completion of any investigation of Customer Complaint/Staff complaints/Voyage reports and other department’s complaint and suggest a preventive/corrective action to avoid recurrence.

Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

Qualifications

About you:

- 4-6 years previous flight catering experience with any flight catering unit with minimum 03 years in supervisory role
- Knowledge of Food Safety and Airside Safety
- Knowledge of Menu Specifications, Matrix and menu cycles
- Airside driving experience

Preferred:

- Hotel Management Degree
- Food Safety Certificate
- F & B Knowledge
- Experienced with flight schedules, flight loading plans, aircraft configuration, and sectors

About Qatar Airways Group:
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply:

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