E-commerce and Customer Service in Charge

2 days ago


Doha, Qatar TODA For Traiding Full time

**Job description**

Company: Toda

Location: Qatar

**Salary**: 3.000 QAR

Employment Type: Full-time (ONLY FEMALE) (Excel proficiency is Mandatory)

Job Summary:
Key Responsibilities:
E-Commerce Management:

- Manage and optimize Toda’s e-commerce platform, ensuring smooth operation and user-friendly navigation.
- Oversee product listing, descriptions, pricing, and promotional campaigns to enhance online sales.
- Monitor website performance, resolve technical issues, and collaborate with developers for improvements.
- Analyze customer behavior, sales trends, and website traffic to drive strategic decision-making.
- Coordinate with logistics partners to ensure accurate and timely order fulfillment.
- Implement digital marketing strategies, including SEO, social media, and paid ads, to increase visibility and conversion rates.

Customer Service & Support:

- Handle customer inquiries, complaints, and order-related issues with professionalism and efficiency.
- Develop and implement customer service policies to enhance customer experience and retention.
- Monitor customer feedback, address concerns, and suggest improvements for enhanced satisfaction.
- Maintain strong relationships with key customers, providing a personalized and seamless shopping experience.

Operational & Sales Growth:

- Develop and execute strategies to increase online sales, customer engagement, and brand loyalty.
- Identify new opportunities for business growth, including collaborations, promotions, and seasonal campaigns.
- Work closely with the marketing team to align e-commerce initiatives with Toda’s brand strategy.
- Track key performance metrics (KPIs) such as conversion rates, customer satisfaction, and order fulfillment efficiency.

Qualifications & Skills:

- Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.
- 3+ years of experience in e-commerce management, digital retail, or customer service.
- Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, or similar).
- Experience with SEO, social media marketing, and online sales strategies.
- Excellent communication skills in English (Arabic is a plus).
- Strong problem-solving skills and a customer-centric approach.
- Ability to multitask, prioritize, and work under pressure.
- Experience with CRM systems and data analysis tools is an advantage.

Why Join Toda?
- Be part of a fast-growing and innovative company in Qatar.
- Work in a dynamic environment where your ideas and efforts make a direct impact.
- Competitive salary and performance-based incentives.
- Career growth opportunities in e-commerce and digital marketing.



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