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L1 Service Desk Agents

2 weeks ago

Doha, Qatar Lanco Engineering & Contracting WLL Full time

**L1 Service Desk Agents**

**Key Requirements**:

- 4x Graduates to act as L1 Service Desk agents
- Arabic and English speaking (Fluent and Mandatory)
- This function requires working in 24x7, Service Desk environment ( may include nights, weekends, and public holidays)
- Applicable vendor / technology entry level certification or equivalent in particular will be an asset but not a necessity:

- CCNA
- Linux entry level (LPIC-1 certification)
- Oracle entry level
- Redhat (RHCSA)
- WebSphere MQ
- Shell/Python scripting
- ITIL Foundation Certificate

**Shortlisting Questions & Answers**:
Q: Is Arabic speaking/fluency mandatory for this role?
A**:English and Arabic fluency mandatory**

**Regarding the 24x7 working environment, could you please clarify**:
**Q**: The minimum working hours for one employee (on normal days/nights, weekends, and public holidays)?

**A**:This will be based on a shift roster.a min of 48hours a week. Since this is a critical 24x7 operational environment, L1 will be working on weekdays, weekends and public holidays.

**Q**: Whether the work is based on multiple shifts on the same day?

**Q**: The number of off days in a week?

**A**:Depending on their shift, they will either get 1 or 2 days off

**Job Types**: Full-time, Permanent

Application Question(s):

- Are you okay with 24x7, Service Desk environment ( may include nights, weekends and public holidays)
- Are you available to join immediately?

**Language**:

- Arabic (Fluent) (required)
- English (Fluent) (required)

License/Certification:

- CCNA (preferred)
- Linux entry level (LPIC-1 certification) (preferred)
- Redhat (RHCSA) (preferred)
- WebSphere MQ (preferred)
- ITIL Foundation Certificate (preferred)
- Shell/Python scripting (preferred)
- Oracle entry level (preferred)

Application Deadline: 12/12/2024