Senior Manager

5 days ago

Doha, Qatar Qatar National Bank Full time

Job Summary

Execute orders on behalf of the Institutional clients (domestic and foreign) based on their instructions, while adhering to the policies and procedures in place by QNBFS.

Main Responsibilities
- Operate within the target departmental Budgets
- Achieve targets through service excellence in execution and a timely, articulate execution reporting
- Work closely with Sales traders to ensure best executions for all clients.
- Implements KPI's and best practices for Senior Manager, Institutional Trading Brokering
- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
- Execute/Distribute orders passed by the Sales Traders and report execution in a timely fashion.
- Work on sourcing liquidity from other Brokers/Clients and build a database of available block securities.
- Ensure documenting orders and transactions regarding trading activities.
- Perform trades manually on QE system in the event of OMS breakdown (After taking the required approvals)
- Respond to customer requests for buy and sell of stocks via telephone.
- Maintain a high standard of professional execution to all clients enabling them to differentiate between QNBFS and other players.
- Perform customer information validation and order validation while taking orders on a particular transaction from the customer.
- Report any trading errors done by brokers immediately to the Head of Sale Trading/Senior Sales Trader.
- Report any trading errors done by to the SVP Trading.
- In case of customer dispute escalation, inform the Senior Manager Institutional Trading and/or VP Institutional Sales Trading of disputes as the 1st level of escalation.
- To assist customers in all their queries on Bank's product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
- All other ad hoc duties/activities related to QNB that management might request from time to time.

Education and Experience Requirements
- University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study), Masters preferred.
- CISI- Introduction to Securities and QFMA Rules and Regulations.
- At least 8 years of relevant experience, preferably within a highly rated international bank.
- Excellent knowledge of Equity and other instruments locally and across the GCC.
- Knowledge of various investment opportunities and trade alternatives within the QE and regional markets.
- Knowledge about QE & QFMA regulations and other regional markets.
- Excellent communication skills.
- Should be resilient and responsible.

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