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Soft Services Coordinator

3 weeks ago

Doha, Qatar Ritaj Full time

**Job Title**: Soft Services Coordinator
**Location**: Qatar
**Company**: Ritaj Facility Management

**Job Summary**:
**Key Responsibilities**:

- Coordinate and supervise daily operations of soft services, including cleaning, pest control, waste management, landscaping, and concierge/front-of-house services.
- Ensure all soft services are delivered in accordance with company policies, client requirements, and industry standards.
- Monitor the performance of cleaning and service staff, ensuring tasks are completed to high-quality standards and within defined timelines.
- Conduct regular site inspections, audits, and quality checks to ensure compliance with service level agreements (SLAs).
- Manage inventory of cleaning materials, uniforms, and consumables, and ensure timely procurement and distribution.
- Prepare and submit periodic reports on service performance, incidents, and improvement measures to management and clients.
- Train, guide, and support soft services staff to maintain high performance and adherence to safety and hygiene protocols.
- Liaise with clients and internal teams to handle requests, resolve complaints, and provide effective solutions.
- Assist in staff rostering, shift scheduling, and attendance tracking to ensure optimal resource allocation.
- Ensure compliance with health and safety regulations and company standards at all times.

**Requirements**:

- Minimum of **3 years of experience in soft services coordination or supervision** within the facility management industry in Qatar.
- Strong knowledge of soft services operations, especially cleaning, housekeeping, and customer-facing services.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks and priorities with attention to detail and time management.
- Proficiency in using MS Office (Excel, Word, Outlook) and facility management systems.
- Familiarity with Qatari labor laws, safety regulations, and local operational requirements.
- Fluent in English; knowledge of Arabic or other languages is a plus.
- Valid Qatar ID and transferable visa preferred.

**Why Join Ritaj Facility Management?**
- Be part of a professional and growing team in a reputable FM company.
- Opportunity to work on diverse and high-profile projects across Qatar.
- Competitive salary and benefits.
- Ongoing training and development programs.

Pay: QAR3,000.00 - QAR4,000.00 per month

Application Question(s):

- Can you describe your experience coordinating soft services in Qatar, particularly in areas like cleaning, pest control, or landscaping?
- How do you ensure that cleaning and housekeeping teams consistently meet service level agreements (SLAs) and maintain high standards?
- How do you handle client complaints or urgent service requests? Can you share an example where you resolved a difficult situation professionally?
- What steps do you take to conduct quality inspections and ensure compliance with hygiene and safety standards?
- How do you manage staff scheduling, especially when dealing with absences or high-demand periods? What tools or systems do you use?

**Education**:

- Bachelor's (required)

**Experience**:

- Soft Services: 3 years (required)
- Cleaning: 2 years (required)

**Language**:

- Professional English (required)

License/Certification:

- BICSc (required)

Application Deadline: 18/04/2025