Service Asset and Configuration Management Consultant

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

**WHAT CAN MEEZA OFFER YOU?**
- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**:

- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**:

- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**:

- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**:

- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**:

- **MEEZA offers market-leading benefits packages.**

**IMPORTANT STEPS TO FOLLOW**:**

The primary responsibilities of the **SACM Consultant**:
**Functional Responsibilities**:

- Accountable to the organization for stewardship of CIs that are under the scope of the SACM

process.
- Defining and agreeing the service assets that will be treated as configuration items.
- Ensuring that configuration data is available when and where it is needed to support other service

management processes.
- Support yearly quality audits if necessary.
- Organize and chair all required meetings for the process.
- Manage, mentor and coach those people involved in the Configuration Management process.
- Report on KPI’s as appropriate and agreed.
- Identifying CIs in accordance with procedures laid out and ensuring accurate registration on the

CMDB.
- Creating, updating, and managing CIs within the CMDB.
- Ensuring CMDB procedures are followed as per process definitions.
- Producing CIs reports as and when necessary, and providing timely and accurate CI information
- Ensuring CIs attributes, relationships and statuses are accurately populated on the CMDB and

kept up to date at all times.
- Perform review and audits to check and ensure the CI attributes, relationships, and statuses.
- Working to the overall objectives agreed and implementing the Configuration Management policy

and standards.
- To manage the process according to the principles laid down in Configuration Management

process documentation and other documents that are part of the ITIL common framework.
- Planning and executing the population, management, and maintenance of the CMDB; also

manages and maintains any central libraries, tools, common codes, and data.
- Initiating activities to improve the effectiveness and efficiency of the implementation process

based upon the monthly measurements and reporting.
- Ensuring compliance with the process implementation in line with modifications to the Process

documentation
- Agree with the customers on the scope and layout project plans accordingly.
- Create customized process and procedures for Clients.
- Act as an escalation point when there is a deviation in the project timelines and tasks.
- Hands on experience and knowledge of IT Service Management tools like HP SM, Microfocus

tools like SMAX, uCMDB, Ivanti, Lansweeper, Power BI, Business Objects, etc.

**Knowledge, Skills & Experience**:
**Academic & Professional Qualifications**:

- Bachelor’s degree in Computer Science, Information Systems, Engineering, or Equivalent.
- Hold one or more ITIL practitioner/intermediate certificates in Configuration, Change or Release

Management. (RCV or Service Transition)
**Experience**:

- Relevant experience in technology services organisation, preferably external service provider
- 6+ years’ experience in either consultancy, implementation, management or a combination of them all

**Skills and Requirements**:

- Good understanding of Project Planning
- Strong Microsoft Office experience (Word, Excel, Visio, and PowerPoint)
- Proven ability to influence cross-functional teams without formal authority
- To have practical experience of continuous improvement methods and techniques
- To have a good understanding of statistical and analytical principles and processes
- To possess good interpersonal skills for written, oral and face to face communications
- To possess skills in influencing and negotiation methods and techniques
- To have the ability to understand how IT supports business.
- Strong understanding of enterprise technologies including Data Centres, Microsoft, and Cisco environments
- Information Acquisition - Identifying gaps in the available information required to understand a problem or situation and devising means of remedying gaps.
- Initiative Being proactive, taking action and anticipating opportunities.
- Persistence - Meetin