Workforce Operations Venue Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Supreme Committee for Delivery & Legacy Full time 120,000 - 240,000 per year

Freelancer contract based in QATAR (Local organizing Committee Role)

Contract Duration: Until December 31st.

Availability: Immediate joiners only

Position:

Workforce Operations Venue Manager

The Workforce Operations Venue Manager will manage planning and implementation of the Workforce Operations Programme for the U17 FIFA World Cup 2025 & FIFA Arab Cup 2025. He or She will play a key role in the design and delivery plan of venue operations for Workforce.

Responsibilities


• Scope and refine all workforce operational spaces including all the required equipment associated with Workforce delivery on venue.


• Contribute to the development and delivery of the Workforce Operations Role Specific and Venue Specific Training and the Workforce Operations Specialist on-boarding process.


• Build and maintain strong client focused relationships with all functional areas and work to update and confirm detailed venue requirements for all areas.


• Collaborate, lead and engage a large team of paid staff and volunteers who will deliver operations on venue.


• Manage the Workforce Centre for paid staff and volunteers including check-in, meal ordering and distribution, reward and recognition, engagement, welfare, communication, etc.


• Manage the regular reporting, attrition mitigation and management as well as contingency planning to resolve tournament time workforce issues in line with policies and procedures.


• Attend daily venue briefings, complete daily venue reports and escalate any incidents or issues as required related to workforce.


• Perform any other duties assigned by the supervisor directly related or relevant to the job.

Qualifications and Preferred Skills:


• Minimum 5 years in mega sports events.


• Experience of working in the region and knowledge of local culture is a bonus.


• Proven ability to manage people and work collaboratively with multiple departments.


• Volunteer Management is an advantage.


• Excellent communications skills


• Ability to understand the big picture and adapt accordingly


• High attention to detail and accuracy


• Ability to manage large and diverse teams


• Team player, willing to work on tight timelines and pitch in when needed


• Positive attitude, patience and persistence


• Proven experience in working in a database environment


•
Priority to people that have previous experience in Qatar (FAC, FWC, AFC etc).

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