Commercial Cards Operations and Sales Support

Term: 24 months

Location: Doha, Qatar ( Working week: Sunday- Thursday)

Division: Cash Management

Reports to: Head of Cash Management

Relevant experience: 10 years experience in the cards / financial institution space

Mandatory requirements: TSYS Prime, experience in GCC and Qatar (preferred), project management skills, Arabic as a plus, Experience in card operations. 

Purpose of job:

SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market. 

Tasks:

Core Responsibilities and Accountabilities

• Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
• Support operational onboarding of new customers, which includes working with sales, implementation, card operations and cash management teams.
• Support the setup/configuration of new
• Manage corporate card-related requests (e.g. limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
• Support the Sales team to identify card opportunities by working with business management on prioritisation on key clients for card programs.
• Monitor new implemented clients, to review card usage and ramp up.
• Support sales team on complex card deals with stakeholder coordination and alignment
  
• Develop product training content for QNB internal staff.
• Conduct periodic training sessions to QNB internal teams which include coverage, sales.
  
• Support the Card Sales team to conduct awareness sessions for clients.
• Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth, which can be shared with the Sales team and Head of Cards.
• Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cards including reporting on key activities, risks, and other aspects of the business.
• Develop supporting materials for Head of Commercial Cards to be used in various exco and top team meetings to demonstrate business performance.
• Ensure there is a weekly update to the Head of Cards on key activities and tasks.
• Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
• Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities

KPIs

• Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs
• Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification and initiating projects to improved operations efficiencies.
• Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.
• Card Optimization increasing spend on low utilized card portfolio.
• Management of implemented deals monitor and drive spend on new deals and implementations
• Training Effectiveness: Evaluate the impact of training sessions on the sales team's performance and knowledge.

Knowledge and Experience

• A strong understanding of cards in general and commercial cards specifically with 10 years experience in the cards / financial institution space.
• Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams
• Strong experience with Corporate Banking client management, particularly, Corporate Cards.
• Good understanding / experience with TSYS Prime
• Experience in engaging senior stakeholders (Head of Cards, Head of Risk, etc)
• A very good understanding of commercial card solutions.
• Robust understanding of B2B payments
• Deep technical expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem
• Relevant experience in the selected geographic areas i.e. GCC and Qatar (preferred) should have a good understanding of the region and the business.
• Proven project management skills (preferred);
• Strong team player, results driven and high level of energy & initiative.
• People management skills; and Excellent written and verbal communication in English, with ability to communicate in Arabic as a plus.
• Should be able to understand reporting and be able to guide business management teams to derive reporting outputs to identify opportunities to improve operational efficiency