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Commercial Cards Operations and Sales Support

4 hours ago

Doha, Baladīyat ad Dawḩah, Qatar PayTech Nexus Full time


Term: 24 months

Location: Doha, Qatar ( Working week: Sunday- Thursday)

Division: Cash Management

Reports to: Head of Cash Management

Relevant experience: 10 years experience in the cards / financial institution space

Mandatory requirements: TSYS Prime, experience in GCC and Qatar (preferred), project management skills, Arabic as a plus, Experience in card operations. 

Purpose of job:

SBOS will provide support on the Commercial Cards Operations and Sales Support across the Qatar market. 

Tasks:

Core Responsibilities and Accountabilities

  • Engagement with Card Operations for oversight and identify opportunities for streamlining and operational efficiency.
  • Support operational onboarding of new customers, which includes working with sales, implementation, card operations and cash management teams.
  • Support the setup/configuration of new
  • Manage corporate card-related requests (e.g. limits, cards) from existing corporates/TMCs working with internal stakeholders to ensure timely resolution and completion.
  • Support the Sales team to identify card opportunities by working with business management on prioritisation on key clients for card programs.
  • Monitor new implemented clients, to review card usage and ramp up.
  • Support sales team on complex card deals with stakeholder coordination and alignment
  • Develop product training content for QNB internal staff.
  • Conduct periodic training sessions to QNB internal teams which include coverage, sales.
  • Support the Card Sales team to conduct awareness sessions for clients.
  • Prepare monthly MIS reports of total portfolio and other agreed metrics to support portfolio health and growth, which can be shared with the Sales team and Head of Cards.
  • Run periodic update meetings with Head of Cash Management, Head of Commercial Cards and Head of Cards including reporting on key activities, risks, and other aspects of the business.
  • Develop supporting materials for Head of Commercial Cards to be used in various exco and top team meetings to demonstrate business performance.
  • Ensure there is a weekly update to the Head of Cards on key activities and tasks.
  • Lead the creation of monthly regional commercial card performance summary for the Head of Commercial Cards to share with a wider audience.
  • Use Mastercard assets and resources, when applicable, to deliver the support on the above-mentioned responsibilities

KPIs

  • Feedback from Head of Commercial Cards on delivering weekly and monthly expectations including updates and performance packs
  • Operational Efficiency: Measure the efficiency of commercial card operational processes, measured through robust governance, issue identification and initiating projects to improved operations efficiencies.
  • Gross Dollar Volume (GDV): Measure the total dollar amount of transactions processed through the commercial card program incremental spends on key initiatives assigned.
  • Card Optimization increasing spend on low utilized card portfolio.
  • Management of implemented deals monitor and drive spend on new deals and implementations
  • Training Effectiveness: Evaluate the impact of training sessions on the sales team's performance and knowledge.

Knowledge and Experience

  • A strong understanding of cards in general and commercial cards specifically with 10 years experience in the cards / financial institution space.
  • Experience in card operations oversight and operational insights working closely with Product, Credit, and Risk teams
  • Strong experience with Corporate Banking client management, particularly, Corporate Cards.
  • Good understanding / experience with TSYS Prime
  • Experience in engaging senior stakeholders (Head of Cards, Head of Risk, etc)
  • A very good understanding of commercial card solutions.
  • Robust understanding of B2B payments
  • Deep technical expertise in commercial payment products, service, or platform capability with emphasis on commercial cards and the ecosystem
  • Relevant experience in the selected geographic areas i.e. GCC and Qatar (preferred) should have a good understanding of the region and the business.
  • Proven project management skills (preferred);
  • Strong team player, results driven and high level of energy & initiative.
  • People management skills; and Excellent written and verbal communication in English, with ability to communicate in Arabic as a plus.
  • Should be able to understand reporting and be able to guide business management teams to derive reporting outputs to identify opportunities to improve operational efficiency