Assistant Manager Operations
2 days ago
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description● Managing the full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).
● Inventory management: Ensure correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).
● Pick-Pack process: Ensure efficient and correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity at the correct price) & proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.
● Property / Asset management: Proper management of the property and facility, plus asset management and tracking.
● Expense Control: Identify potential opportunities to reduce expenses with same operational efficiency.
● Maintenance related: Define the guidelines for all engineering and maintenance tasks / equipment / key activities i.e. outsourcing VS internal services, local VS regional contracts, preventive maintenance plan, etc.
● Managing Productivity, work standards, and development of store staff.
● Monitoring and managing the store costs VS budget for the section.
● Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).
● Monitoring financial and operational performance of each store and initiating required actions for improvement. ● Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.
● Developing action plans with the department manager to address weak areas in need of improvement.
● Instituting training and developmental programs for staff and monitoring effective implementation.
● Ensuring proper implementation of merchandising and space planning guidelines in stores.
● Monitoring product range availability according to selected store product range.
● Develop preventive and regular maintenance plans.
Education:
Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, or a related field.
Lean Six Sigma certification (Green Belt or higher) is a strong plus.
Experience:
5–7 years of experience in operations management, preferably in retail, grocery, FMCG, or e-commerce fulfillment.
Proven experience in inventory control, pick-pack processes, and store or warehouse operations.
Prior exposure to Q-commerce or dark store operations is a strong advantage.
Experience managing teams, budgets, and performance KPIs.
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