Operations Support Lead

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Vista Consultancy Services VCS Private Limited Full time

As the Operations Support Lead, you will oversee the day-to-day operations of the TASMU Platform, lead a team of technical experts, and collaborate with stakeholders to maintain system availability and continuous improvement.

Key Responsibilities

Platform Operations

  • Oversee daily operations and maintenance of the TASMU Platform, ensuring uptime, reliability, and performance.
  • Monitor and optimize resources across Azure and Google Cloud environments.

Leadership & Team Management

  • Lead and mentor the operations and support team, promoting collaboration and technical excellence.
  • Manage vendor and partner relationships to ensure smooth integration and support.

Incident & Security Management

  • Develop and manage incident response and disaster recovery procedures.
  • Ensure compliance with security and data protection standards.

Performance & Optimization

  • Monitor system health, capacity, and performance metrics.
  • Drive process automation and operational efficiency improvements.

Reporting & Governance

  • Prepare performance dashboards and reports using Power BI and Azure tools.
  • Manage operational budgets, forecasts, and cost optimization.
  • Support ITIL best practices and service management standards.

Preferred Tools & Technologies

Cloud Operations & Observability:

  • Azure Monitor, Log Analytics, Application Insights
  • Azure Monitor for Containers (AKS), Microsoft Sentinel, Microsoft Defender for Cloud
  • Azure Policy, Azure Advisor

IT Service Management:

  • SymphonyAI ITSM (Incident/Problem/Change, CMDB, Discovery/Event Management)
  • Microsoft Teams (for incident collaboration and reviews)

Reporting & Analytics:

  • Power BI, Azure Workbooks, Excel (Power Query), SharePoint, Confluence

Governance & FinOps:

  • Azure Resource Graph, Azure Cost Management + Billing
  • Service Discovery & CMDB

Qualifications

Education & Experience

  • Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
  • 5+ years of experience in technical operations management, preferably with cloud-based platforms (Azure or GCP).
  • Strong understanding of cloud infrastructure, IaC, DevOps, and ITIL practices.

Certifications (Preferred):

  • Microsoft Certified: Azure Solutions Architect Expert
  • Google Cloud Certified: Professional Cloud Architect
  • ITIL Certification

Key Skills & Attributes

  • Strong leadership and people management abilities
  • Deep knowledge of cloud infrastructure, DevOps, and automation
  • Excellent problem-solving and incident management skills
  • Experience with security, compliance, and risk management
  • Strategic thinker with a focus on innovation and continuous improvement
  • Strong analytical, communication, and stakeholder management skills
  • Ability to thrive in a fast-paced, dynamic environment

Soft Skills

  • Business and strategic mindset
  • Adaptability and continuous learning
  • Integrity and data privacy awareness
  • Innovation and proactive problem-solving
  • Results-oriented and collaborative approach

Why Join TASMU

  • Be part of a national transformation initiative shaping the future of smart cities in Qatar
  • Work with cutting-edge cloud technologies and industry leaders
  • Enjoy a collaborative, innovative, and inclusive work culture

Job Type: Full-time

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