itsm

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

Key Responsibilities: Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules. Troubleshoot defects, performance issues, integrations, and access controls. Configure and customize forms, workflows, approvals, notifications, and business rules. Develop automations and REST/SOAP integrations with...

Zero One Solutions seeks an experienced Lead Service Management professional in Qatar for an 8-month contract. You will own ITIL/ITSM processes, service integration architecture, and governance, using SMAX, UCMDB, and Universal Discovery to drive enterprise IT service delivery. You will prepare executive-level reports, design architectures with Microsoft...

Zero One Solutions seeks an experienced Lead Service Management professional in Qatar for an 8-month contract. You will own ITIL/ITSM processes, service integration architecture, and governance, using SMAX, UCMDB, and Universal Discovery to drive enterprise IT service delivery.You will prepare executive-level reports, design architectures with Microsoft...

Madre Integrated Engineering is seeking a quality/service-management support professional in Qatar to conduct audits, verify data against ITSM systems, and track corrective actions. You will help maintain the known-error database and ensure audit trails meet regulatory and security requirements. Candidates should have a degree in Engineering or IT, ISO/IEC...

Madre Integrated Engineering is seeking a quality/service-management support professional in Qatar to conduct audits, verify data against ITSM systems, and track corrective actions. You will help maintain the known-error database and ensure audit trails meet regulatory and security requirements. Candidates should have a degree in Engineering or IT, ISO/IEC...

QNB Group in Doha is seeking an experienced IT Service Management professional to oversee the ITSM program within the Group Information Technology Division. The role ensures compliance with ITSM rules, policies and procedures, and that organizational behavior meets the bank's Standards of Conduct. The candidate will manage policy development, governance...

Position Summary: Zero One Solutions is seeking an experienced, highly technical, and accomplished Lead Service Management professional with 13+ years of IT service management experience to join our client engagement team on an 8-month contract basis in Qatar (candidates must be currently available in Qatar). In this specialized ITSM leadership and service...

Industry Information Technology and Services Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities Service Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop...

Industry Information Technology and ServicesJob Role: Service Delivery SpecialistExperience: 8-10 yearsLocation: Qatar (Onsite)Duration: 1 yearKey ResponsibilitiesService Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop and implement...

Industry Information Technology and Services Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities: Service Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop and...

Industry Information Technology and Services Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities: Service Delivery Management: Lead and manage the delivery of IT support services to business users. Ensure service quality, user satisfaction, and operational efficiency. Develop and...

QNB Group in Doha is seeking an experienced IT Service Management professional to oversee the ITSM program within the Group Information Technology Division. The role ensures compliance with ITSM rules, policies and procedures, and that organizational behavior meets the bank's Standards of Conduct.The candidate will manage policy development, governance...

Madre Integrated Engineering | Full time Conduct scheduled audits of SOPs, CMDB records and preventive-maintenance evidence.Verify operational reports against ITSM system data.Track corrective actions arising from audits and quality reviews.Support root-cause analysis activities.Assist in maintaining the known-error database.Maintain quality documentation,...

Madre Integrated Engineering | Full time Manage the Quality & Service Management Plan and quality-assurance program.Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.Monitor IT service-management processes including incidents, problems, changes...

About QNB Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced...

Position Summary: Zero One Solutions is seeking an experienced, highly technical, and accomplished L2 IT Application Support Specialist with 8+ years of total IT experience and 4 to 5+ years of dedicated enterprise application support background to join our client engagement team on an 8-month contract basis in Qatar (candidates must be currently available...

Position Summary:Zero One Solutions is seeking an experienced, highly technical, and accomplished Lead Service Management professional with 13+ years of IT service management experience to join our client engagement team on an 8-month contract basis in Qatar (candidates must be currently available in Qatar). In this specialized ITSM leadership and service...