itsm

Job Purpose: Assess and update CM process according to the new ITSM streamline process Establishing the CM process links (Input/Output) with Project management process Manage change request for small projects according to the PMO agreed timeline Establishing the CM process links (Input/Output) with the new Realis Management process Revise and update...

Job purposeIT Service Management ITSM is a set of practices and processes to align IT services with an organization s and its customers needs ITSM means the firm is committed to delivering high-quality IT services that meet business objectives and contribute to organizational success ITSM includes a range of tasks such as service strategy design transition...

Industry Information Technology and Services Job Description Position Title: ITSM Administrator (ManageEngine) Location: Doha, Qatar Experience: 6 7 Years Employment Type: Full-Time Job Summary We are seeking a skilled ITSM Administrator with hands-on experience in ManageEngine ITSM solutions, primarily ServiceDesk Plus. The role is responsible for...

Key Responsibilities: Provide 2nd/3rd line support across Incident, Problem, Change, CMDB, Asset, and Request modules. Troubleshoot defects, performance issues, integrations, and access controls. Configure and customize forms, workflows, approvals, notifications, and business rules. Develop automations and REST/SOAP integrations with...

Educational Qualification Bachelors degree in Engineering / Computer Science or related fieldsITIL 3 foundation certificationITIL 3 Practitioner certification ITIL 3 Intermediate certificationsITIL 4 foundation certification Required Professional Qualifications/Skills 10 years of experience with Capacity managementAbility to use ITSM tools BMC-Remedy and...

About the job ITSM Consultant - CM (2023) Overview Job Purpose: Assess and update CM process according to the new ITSM streamline process. Establishing the CM process links (Input/Output) with Project management process. Manage change request for small projects according to the PMO agreed timeline. Establishing the CM process links (Input/Output) with the...

Job Role: ITSM Consultant (sMax)  Experience: 10+ years Location: Qatar (Onsite) Duration: 1 year Work shifts: 8 hours Job purpose: IT Service Management (ITSM) is a set of practices and processes to align IT services with an organization's and its customers' needs. ITSM means the firm is committed to delivering high-quality IT services that meet business...

Arab Solutions is seeking an ITSM specialist to align IT services with business objectives using best practices. The role requires hands-on experience with APIs, Linux/Windows CLI, virtualization, and scripting (Python, JavaScript, Shell, PowerShell).You will work with REST/SOAP APIs, XML/JSON, and Oracle PostgreSQL; familiarity with OpenText Ops Bridge is...

Position OverviewWe seek an experienced IT Service and Asset Management (ITSM/ITAM) Solutions Consultant to lead the design, implementation, and optimisation of ITSM and ITAM solutions. In this role you will leverage your expertise in platforms such as Ivanti Service Manager to architect comprehensive solutions that streamline IT operations and enhance...

Q-Soft is seeking an experienced Incident Management Analyst to provide first-line IT support and service desk operations within a large-scale enterprise. The candidate will play a critical role in incident resolution, service request fulfillment, user support, and ensuring high service availability while maintaining ITIL-based processes and SLAs.In a...

Madre Integrated Engineering is seeking a quality/service-management support professional in Qatar to conduct audits, verify data against ITSM systems, and track corrective actions. You will help maintain the known-error database and ensure audit trails meet regulatory and security requirements.Candidates should have a degree in Engineering or IT, ISO/IEC...

ARITA Solutions W.L.L in Doha is looking for an experienced IT Service and Asset Management Solutions Consultant. You will lead the design and implementation of ITSM and ITAM solutions, working closely with stakeholders and mentoring junior engineers.The ideal candidate must have at least 5 years of experience in the field, a Bachelor's degree in a relevant...

Gender in Doha, Qatar is seeking an ITSM Administrator with hands-on experience in ManageEngine ServiceDesk Plus to manage and optimize ITSM operations. The role focuses on administration, configuration, and escalation handling aligned with ITIL best practices.The ideal candidate will implement service catalogs, SLAs, and workflows, provide L2 support, and...

A technical services provider in Doha is seeking an ITSM Consultant to assess and update the change management process in line with new ITSM protocols. The ideal candidate will have at least 10 years of experience in change management, possess multiple ITIL certifications, and be proficient with ITSM tools like BMC-Remedy. Responsibilities include monitoring...

Position OverviewManager ITSM roles in Doha, Qatar lead enterprise IT service management across Qatar Airways Group, ensuring reliable, efficient, and customer-focused IT services.This role owns end-to-end ITSM delivery including 24-7 network operations, incident, change, release, and problem management, while advancing automation, AI adoption, and continual...

Qatar Airways is seeking a Manager ITSM based in Doha, Qatar. This role involves leading the enterprise IT service management across the group, ensuring reliable IT services and customer satisfaction. The ideal candidate will have over 8 years of experience with strong ITSM skills, familiar with platforms like ServiceNow, and capabilities in AI...

**Role Description** - Provide second-line onsite technical support for end-user devices and workplace technologies. - Diagnose and resolve hardware, software, operating system, and peripheral-related incidents. - Respond to incidents and service requests assigned through the ITSM system within the agreed SLA. - Install, configure, troubleshoot, and...

Job Role: Service Delivery Specialist Experience: 8-10 years Location: Qatar (Onsite) Duration: 1 year Key Responsibilities:   Service Delivery Management: •Lead and manage the delivery of IT support services to business users.   •Ensure service quality, user satisfaction, and operational efficiency.   •Develop and implement service improvement...

IT Help Desk Officer Company Name – Hyroi Solutions Location: QatarIndustry: Banking / Financial ServicesExperience: 2–4 Years To join team and provide first-line technical support to bank employees. The role ensures smooth IT operations by resolving incidents and service requests within agreed SLAs. Key Responsibilities Provide L1/L2 IT support for...