service desk

We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day‑to‑day operations.ResponsibilitiesMonitor and...

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or othercommunication channels. Escalating...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Madre Integrated Engineering is seeking a dedicated IT Help Desk professional for a full-time role in Doha. You will handle requests via phone, email, chat, or ticketing system, log and prioritize issues, and provide timely resolution with remote or on-site support. Responsibilities include troubleshooting Windows, Microsoft 365, hardware, printers, and...

Job Title: Managed Service Desk Staff Location: Onsite - Qatar Experience: 3+ yrs Duration: 12 months Minimum Qualifications Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) Required...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

Madre Integrated Engineering | Full timeReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work...

ICT SERVICE DESK AGENT at QatarEnergy in Doha, DAW, QA This Full time on site position offers great opportunities for career growth. Primary Purpose of the Job: Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem resolution to a wide range of complex technical issues, to achieve high level...

Five Rivers Analytics (FRA), an Akima company, seeks a Service Desk Administrator to deliver front-line IT support in Qatar. You will respond to and resolve PC, printer, and network issues, log tickets in Service Now, and coordinate with IMOs to route unresolved items. The role demands excellent customer service, strong communication, and the ability to work...

Madre Integrated Engineering | Full time IT Service Desk & Technical Support Manager Manage and govern Service Desk & Technical Support services Monitor SLA performance and service quality Handle escalations and operational risks Prepare monthly and ad-hoc reports Drive continuous improvement and process optimization Coordinate with stakeholders, vendors...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Madre Integrated Engineering Full time IT Service Desk & Technical Support Manager Manage and govern Service Desk & Technical Support services Monitor SLA performance and service quality Handle escalations and operational risks Prepare monthly and ad-hoc reports Drive continuous improvement and process optimization Coordinate with stakeholders, vendors and...

Job Title: Managed Service Desk Staff  Location: Onsite - Qatar Experience 3+ yrs Duration 12 months  Minimum Qualifications: Education: Bachelor's Degree in Information Technology / Computer Science / Computer Engineering or relevant field. Mandatory Certifications: ITIL Foundation Certified (Mandatory) Microsoft 365 Certified (Mandatory) 3. Required...

Madre Integrated Engineering | Full timeIT Service Desk & Technical Support ManagerManage and govern Service Desk & Technical Support servicesMonitor SLA performance and service qualityHandle escalations and operational risksPrepare monthly and ad-hoc reportsDrive continuous improvement and process optimizationCoordinate with stakeholders, vendors and...

Madre Integrated Engineering | Full timeReceive incidents and service requests through multiple communication channels, provide first-level assistance, and log, categorize, and prioritize all tickets in the ITSM tool, giving high priority to VIP users.Troubleshoot user issues by phone or other approved channels, escalation unresolved tickets to L2 support...

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department. The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities,...

QatarEnergy in Doha is seeking an ICT Service Desk Agent to provide high-quality technical support and prompt incident resolution for staff and subsidiaries. This full-time, on-site role focuses on delivering excellent customer service and accurate problem solving to keep business systems running smoothly. The ideal candidate has at least 5 years in service...

The University of Doha for Science and Technology (UDST) invites applications for an IT Service Desk Manager to oversee its IT service desk operations, ensure timely responses, and monitor service levels. The role requires clear communication with campus stakeholders and a focus on user satisfaction. Responsibilities include incident resolution, user...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery. Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery. Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...