service desk

Job Role: Service Desk Staff Job Description: Provide Service Desk coverage during business hours. Receiving users' incidents and requests via multiple Communication Channels. Logging, categorizing, and prioritizing all tickets in the ITSM tool. Assist Users in resolving Incidents or service requests over the phone or other communication...

ResponsibilitiesReceive assigned service tickets and coordinate technician dispatch.Track ticket acknowledgements and SLA timelines.Follow up on ageing and pending tickets.Maintain communication with TOC and affected departments during incidents.Support service reporting through the ITSM system.Coordinate access permissions and work permits for dispatched...

Roles Responsibilities he Service Desk Analyst is responsible for providing firstline technical support to end users managing incidents and service requests troubleshooting IT issues and ensuring timely resolution while maintaining high levels of customer satisfaction The role supports remote users monitors service desk channels and maintains...

Education Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)Category Information TechnologyIndustry Information Technology and ServicesJob Descriptionhe Service Desk Analyst is responsible for providing first-line technical support to end users, managing incidents and service requests,...

Description Role Purpose: The Service Desk & IT Support Delivery Unit (SDU) Leader is accountable for the end-to-end delivery, operational performance, and commercial health of the Managed Service Desk Delivery Unit within the IT Managed Services Business Unit. The role owns three interlocked service lines — IT Support (onsite/remote end-user services),...

Company DescriptionVINIRMA Consulting Pvt. Ltd. is a 360degree Human Resource Management Consulting and Staffing Services Organization with operations in UAE, Qatar, Bahrain, Australia, USA, Singapore & India.Job DescriptionVAM SYSTEMS is a Business Consulting, IT Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia,...

Description POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all...

We are seeking a Service Desk Analyst to support incident management and service desk operations within sports venues and event environments. The successful candidate will be responsible for ensuring smooth IT operations, timely incident resolution, and operational reliability during sporting events and day‑to‑day operations.ResponsibilitiesMonitor and...

Job Description – Service Desk Analyst (SDA) Role: Service Desk Analyst Responsibilities Provide first-level IT support to users via phone, email, or chat. Log, track, and resolve IT incidents and service requests. Troubleshoot hardware, software, and network issues. Escalate complex issues to the appropriate support team. Follow ITIL processes for...

Confidential Company in Doha, Qatar, is seeking a Service Desk Analyst to enhance IT operations in sports venues. The candidate will manage incidents, support users, and ensure smooth IT communication during events.Qualifications include a Bachelor's in IT and 2-4 years in Service Desk or IT Support. Hands-on experience with platforms like ServiceNow is...

• Manage and govern Service Desk & Technical Support services• Monitor SLA performance and service quality• Handle escalations and operational risks• Prepare monthly and ad-hoc reports• Drive continuous improvement and process optimization• Coordinate with stakeholders, vendors and internal teams• Manage service reviews, audits and improvement...

Madre Integrated Engineering in Doha is seeking a full-time Service Desk Coordinator to receive assigned service tickets and coordinate technician dispatch.You will track acknowledgements and SLA timelines, follow up on ageing tickets, and maintain clear communication with TOC and affected departments during incidents.This role requires a diploma in IT, at...

Madre Integrated Engineering is seeking a capable IT Help Desk professional to provide first-line support for incidents and service requests in Doha. You will log, prioritize, and resolve tickets, escalating when needed, while ensuring SLAs are met.The role requires 2–5 years of service desk experience, strong Windows/365/AD knowledge, basic networking,...

Q-Soft in Qatar is seeking an experienced Incident Management Analyst to deliver first-line IT support within a large enterprise environment. You will manage incident lifecycles, log and categorize tickets, and coordinate resolutions to maintain service availability.The role requires strong Microsoft 365, Active Directory, VPN and networking knowledge, 24/7...

Madre Integrated Engineering is seeking an IT Service Desk & Technical Support Manager in Doha. You will lead the Service Desk and Technical Support functions, ensuring governance, SLA compliance and high-quality service delivery.Responsibilities include managing teams, coordinating with stakeholders and vendors, and driving process improvements. The role...

malomatia is seeking an SDU Leader to drive end-to-end Service Desk, IT Support, and L1 Application Functional Support for enterprise and government clients in Qatar. The role emphasizes ITIL v4 governance, 24x7 operations, and strong commercial oversight across SLA-driven contracts.The candidate will manage multi-tier teams (L1/L2) across multiple accounts,...

ResponsibilitiesHandle complex and escalated incidents and service requests from Tier 1.Perform advanced troubleshooting, root-cause analysis, and identify workarounds or permanent solutions.Coordinate with internal IT teams, technical support teams, and vendors for high-impact issues.Validate escalated tickets and ensure accurate documentation before...

ResponsibilitiesProvide first-line IT support for incidents and service requests.Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines.Support users with hardware, software, Microsoft 365, and basic network issues.Maintain clear ticket updates and communicate resolution status to users.Escalate complex issues to higher-level...

DXC Technology is seeking an experienced IT Support Analyst in Qatar to provide day-to-day technical support for users, applications, devices and IT services. You will troubleshoot incidents, manage service requests, and ensure smooth IT operations.The role requires 3+ years in IT support and relevant certifications such as ITIL, CompTIA A+, or Microsoft....

Experience in Doha, Qatar is seeking a Service Delivery Specialist with 8-10 years of ITSM experience. You will lead the delivery of IT support services to business users, ensuring SLAs are met and service improvements are driven across the department.The role requires ITIL Foundation certification, strong stakeholder and vendor management capabilities, and...