Service Desk Analyst

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar MEEZA Full time
Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.


For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We're looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we'd like to hear from you.

WHAT CAN MEEZA OFFER YOU?
***-
MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
***:
-
MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
***:
-
MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
***:
-
MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
***:
-
MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
***:
-
MEEZA offers market-leading benefits packages.
***
IMPORTANT STEPS TO FOLLOW:******: The primary responsibility of the
Service Desk Analyst is to

  • Proactively monitor support mailboxes and log in to the system.
  • Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.
  • Create, document, and review work instructions to help deal with similar incidents and requests.
  • Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
  • Support Work Place Services in providing deskside support to resolve users' issues.
  • As a result, members of the Service Desk team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA's products, services, tools, and Service Management processes
  • A high percentage of first contact resolution of clients' and users' Incidents and Service Requests.
  • Achieve a set level of firstlevel resolution of clients' and users' Incidents and Service Requests.
  • Ability to create work instructions to share acquired knowledge with peers.
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
  • To work and be measured against strict Service Level Agreements
  • Provide clients and users with clear, concise updates in relation to their Incidents and requests.
  • Ability to work in all possible shifts (24*7 on shift basis).

Operating Environment, Framework & Boundaries:

  • Work within technical strategies driven by business objectives and Enterprise architecture based on industryrecognized standards
  • Must have the ability to work effectively in a multinational, multicultural environment
  • All outputs must adhere to the MEEZA SMF and agreed ISO standards

Communications and Working Relationships:

  • Support in the resolution of clientrelated incidents
  • Support continuous communication with all MEEZA clients on the status of their Service Requests
  • Maintain technical compliance with all business directions and standards
  • Undertaking to train entrylevel employees

Knowledge, Skills & Experience:

  • Postsecondary education in IT or related field
  • Current Microsoft or Cisco certifications backed with practical handson experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)
  • Handson experience of the different network systems such as CISCO IPT, VPN service, and firstlevel basic network troubleshooting skills.
  • ITIL v3 / v4 Foundation (Training will be provided).
  • Indepth knowledge and experience about the different enduser environments such as but not limited to
  • Microsoft Office Suite, print management and administration, file sharing and collaboration, and basic hardware knowledge.
  • Handson experience with Microsoft Operating systems (Windows 10, Windows server).
  • Experience required with Microsoft Active Directory, Exchange, Azure and O365 administration.
  • Appropriate knowledge about IT security fundamentals.
  • Handson experience with endpoint security systems.
  • Basic knowledge of desktop/server virtualization.
  • Experience with HP Service Manager is a plus.
  • Experience with Microsoft Active Directory, Exchange and O36
  • Experience or knowledge about SCCM, Intune, and Bitlocker is highly recommended.
  • Operational experience in maintaining complex IT environments.
  • Excellent English and Arabic written and verbal communication skills.

  • Deal Desk Analyst in Farnborough UK

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    We are looking for a Deal DeskAnalystEnergy Jobline would like to introducethe role of Deal Desk Analyst based in Farnborough, UK. If youthink you are a suitable match for this role, please hit the applybutton for more details.The Deal DeskAnalyst serves a key role in the salescycle - partnering with sales, salesoperations, finance and otherback-office teams...

  • Service Desk Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ABC Consultants Full time

    1) Ensure full availability of Service Desk telephone and email support during shift.2) Provide telephone and email support for clients and users.3) Pro-actively monitor support mailboxes and log in the system.4) Be responsible for resolving or escalating customer reported Incidents and Service Requests and log them in the service desk tool.5) Create,...

  • IT Service Desk/help Desk Engineer for QAtar

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Cartafella Analytics Full time

    We are looking IT Service Desk/Help Desk engineer for Qatar location.Experience: 4+ YrsShould have experience in helpdesk activities.Pay: QAR7, QAR8,000.00 per monthExperience: IT Service Desk/Help Desk: 3 years (preferred)Language: Arabic (preferred)

  • Help Desk Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    2--4-year technical degree OR equivalent in work experience as a Service Desk Analyst (1-2 years)Proven expertise with positive customer service skills and communication skillsExperience with ACD systems, such as any of the following: Amazon (AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys, NICE InContact, Five9Experience with ITSM /...

  • Deal Desk Analyst in Los Angeles CA USA

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time

    Energy Jobline would like to introduce therole of Deal Desk Analyst based in Los Angeles, CA, USA. If youthink you are a suitable match for this role, please hit the applybutton for more details.trusted advisor to the sales team,and serves as the primary point of contact across various ... Actas a liaison between business users and technical teams to...

  • Help Desk Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time

    2--4-year technical degree OR equivalent inwork experience as a Service Desk Analyst (1-2years)Proven expertise with positive customerservice skills and communication skills*Experience with ACD systems, such as any of the following: Amazon(AWS), Avaya, Cisco Jabber, Cisco Unified Contact Center, Genesys,NICE InContact, Five9Experience with ITSM /Ticketing...

  • IT Service Desk Lead

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Mekdam Technical Services Full time

    Urgent IT Job Opening at Qatar Position : Service Desk Lead Bilingual Work Location: Doha, Qatar Experience : 10 + yrs Should have experience in IT support in a lead position for minimum 34 years, who has extensive experience in providing solutions (solutions management), incident management, closures of tickets raised and leading L1 and L2 staff. English &...

  • IT Service Desk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Zero one business solution Full time

    IT Service Desk (Field Support)Responsibilities: Provide end user desktop support via remote control viewer (SCCM) Deploy standard Applications from SCCM package deployment. Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper...

  • Service Desk Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar MiLaha Full time

    Supervise, train, and mentor service deskstaff. Monitor and manage service requests andincident queues. Ensure that service requestsare prioritized and resolved in a timelymanner. Escalate and manage high-priority orcomplex issues.Incident TrendAnalysis Ensure that service requests andincidents are logged, prioritized, assigned, and resolved in atimely and...

  • Service Desk Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Swan Global WLL Full time

    Education Qualification/ Certification: Bachelor's degree in computer science, Management Information Systems or equivalent experienceMandatory Skills :Relevant IT certifications such as Microsoft, Networking etc. will be an advantage Hands on experience to perform remote troubleshooting. Experience in managing high volume of customer service. Overarching...

  • Guest Services Agent/ Front Desk

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Gloria Hotel & Suites Full time

    We are looking for a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their stay.Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Front Desk Manager Full-time Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Job...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Group Full time

    Company Location: Souq Waqif Boutique Hotels by TivoliCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

  • Front Desk Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Tivoli Full time

    Company DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.Responsibilities for...

  • Service Desk and Data Center Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time

    Perform question/problem diagnosis and provide enduser support over the phone or remotely with the objective of minimizing nonproductive time by employees across the organization Provide efficient and effective support to all IT users to maintain operation of required systems and minimize nonproductive time by employees across the organization Ensure users...

  • IT Service Desk Support Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Azadea Group Full time

    KeyResponsibilities:Inspect personal computer equipment,as well as install hardware and peripheral components such asmonitors, keyboards, printers and disk drives on user'spremisesEnsure ongoing and consistencemaintenance and update of the Group's activedirectoryInstall and configure specifiedsoftware packages such as operating systems, business...

  • Service Desk Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Novel Overseas Corporation Full time

    Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals) is a plus.Hands on experience of the different network systems such as CISCO IPT, VPN service and first level basic network troubleshooting skills.ITIL V4 foundation (training to be provided).In-depth knowledge and...

  • GIS Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Brunel Qatar Full time

    Gather, select, extract,integrate, calculate, publish, interpret and provide GIS data andinformation used in maps, charts, reports and documents based ondepartmental criteria such as aerial/satellite imageries,coordinate systems, geo-referencing, contours, service levels,elevations, property lines, right of ways, roadways, landallocation records, survey/site...

  • Service Desk Analyst

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar GTS Corporate Full time

    Ø Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA and CCNP)Ø Hands on experience of the different network systems such as CISCO IPT, VPN service and first level basic network troubleshooting skills.Ø ITIL v3 / v4 foundation (Training will be provided).Ø...