IT Service Desk

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Zero one business solution Full time

IT Service Desk (Field Support)

Responsibilities:

  • Provide end user desktop support via remote control viewer (SCCM)
  • Deploy standard Applications from SCCM package deployment.
  • Onsite installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets.
  • Preparation and onsite installation of Networked printers that will serve Business Applications users.
  • Preparation and onsite installation of local Printers for users.
  • Upgrade of PC hardware as required such as increase of memory or hard disk size.
  • Troubleshooting of hardware and software for PCs & Peripherals.
  • Recovery (If possible) of lost user's data caused by hardware or software failures and user errors.
  • Relocation of PCs & Peripherals as required by users.
  • Configuring user data backup mechanisms as required by users as per company policy.
  • Carrying out preventive maintenance tasks (PC fine tuning/vacuum/clearing temp and unwanted files) on Desktops and Laptops at periodic intervals. Level 1 troubleshooting of Wireless Access Points, IP Phone and End user Network connectivity.
  • Install IP phones apparatus.
  • Manage and Maintain structure cabling system related to Networks (fiber and copper)
  • Responsible for maintaining the documentation of structure cabling (copper and fiber).
  • Track the incident until closure and keep the User up to date with the incident status
  • Functional escalation in case the incident resolution times exceed the agreed service levels
  • Selective quality checks on closed incidents & service requests

Application Question(s):

  • How many years of experience do you have within the Oil and Gas Sector?
  • How many years of working experience in ITSM platform ServiceNow do you have?
- what is your expected salary?
- what is your notice period?

Experience:

  • IT
Service Desk: 1 year (preferred)

Location:

  • Doha (required)
Application Deadline: 01/06/2024

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