Attractions Operations Support Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

Rixos Qetaifan Island North


Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark.

The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Icon Tower is the world's highest tower of its kind, reaching 82 metres.

Assistant Operations Support Manager


To ensure a smooth and efficient operation in the Operations Department in relation to the Company Core Process; thus directly impacting the opening of the Leisure Facility, delivering the experience and closing the Leisure Facility.


This position assists the Attractions Operations Manager and Support Manager to ensure the Rides and Attraction Department runs safely and efficiently.

Ensures the junior management team runs the team effectively and all training and customer service is delivered at a high standard.


What's in it for you:

  • Be part of a unique and complex resort in Qatar
  • Take advantage of opportunities to be recognized for your professional contributions
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our academies
  • Opportunity to develop your talent and grow within your property and across the world

What you will be doing:

  • Takes personal ownership for Guest/Customer issues and ensures follow through
  • Checks own output or that of others to ensure quality standards are met and encourages others to meet high quality standards of work
  • Adopts a proactive approach rather than just reacting to events
  • Perform other reasonable duties assigned by the Management
  • Prioritizes tasks and projects according to their relative urgency and importance
  • To attend training and development programs in order to promote personal and career growth.
  • To deliver job specific training and competency testing to Colleagues or nominate them for training in order to equip them with the necessary skills, knowledge and attitude to perform their job effectively and deliver out of this world experiences.
  • To conduct Hearties performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
  • To be a positive, consistent, and fair role model always, ensuring high standards of practice are maintained while motivating, influencing, and supporting others to accomplish personal, Department and Company goals.
  • To help achieve Department and Company objectives, action plans and key performance indicators
  • To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Hearties or Company property.
  • To schedule, break and if required, rotate Hearties fairly in order to increase productivity and maintain their wellbeing.
  • To listen actively and respond to Guest feedback in order to continuously improve and exceed Guest expectations.
  • To enforce Leisure Facility rules and provide crowd control in a friendly manner throughout the areas as necessary in order to ensure the Guest's safety and an enjoyable experience.
  • Provide assistance for exclusive use events when needed, and to assist in the preparations of facilities for special functions, themed evenings, etc. in order to contribute to the success of the Company.
  • To ensure actual expenses do not exceed the Department budget in order to increase profit.
  • To maintain building, facilities, equipment, and supplies in order to minimize damage, reduce waste and control costs.
  • To actively seek and implement cost saving programs in order to provide positive financial results.

Your experience and skills include:

  • High School / College diploma or equivalent qualifications
  • Minimum of 34 years of similar experience
  • Familiar with MS Word, Excel and PowerPoint and capable of creating visually compelling presentations
  • Experience of working Leisure and Hospitality

Your team & working environment:

At Accor, we are Heartists


Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Qetaifan Island, Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

Our Commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's l

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