Vip Concierge Services Officer

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Elegancia Healthcare Full time
To administer and support the patient life cycle to meet company's objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and/or service the healthcare facility provides.

  • Ensure that a positive patient/visitor experience is well maintained in the area.
  • Assist in planning, directing and overall coordination of Guest Relation services.
  • Interact directly with patients, families, visitors, and staff daily.
  • Facilitate real time service recovery as it directly connects to the patient and their family.
  • Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.
  • Serve as a bereavement resource while on duty.
  • In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.
  • Oversee the daytoday customer operations to ensure delightful customer experience at all stages of the customer engagement.
  • Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.
  • Assist the Director in establishing value generating business partnerships.
  • Oversee the daytoday partner operations to ensure fruitful partner experience.
  • Have the capability to learn and perform needed patient interface skill sets, including patient billing, if needed.
Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies, and standards

Salary:
QAR1, QAR7,211.58 per month

Application Deadline: 22/06/2023
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