Senior Manager Loyalty

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About the role

As a Senior Manager – Loyalty & Partnerships, you will be accountable and responsible to support the Loyalty team within QR Commercial Division by providing end-to-end support to review, analyse, draft and negotiate complex contracts related to loyalty partnerships including compliance with relevant laws and regulations, competition laws and compliance, data privacy, cyber-security and technology contractual requirements to protect the interests of, and to meet the business requirements of Qatar Airways Group. This role is also responsible to act as Group Legal point of contact for assisting with relationship management with the Loyalty team.

Accountabilities:

Negotiate, develop and manage strategic Loyalty contracts in accordance with corporate requirements of QR Group, support legal requirements and procedures to secure and protect the business interests of the company including a wide variety of related matters.Establish Qatar Airways as an ethical partner in a highly competitive market through negotiating, drafting and implementing a wide variety of Loyalty partnership agreements.Develop a suite of relevant contract templates for the different Loyalty partnerships.Develop and implement contract policy and procedure revisions and improvements and ensure QR contracts are as per standards.Identify and evaluate the risks arising from contractual positions and advise the business accordingly to mitigate the anticipated risks.Support the research and preparation function of the Group Legal Department by providing technical and regulatory guidance.Develop strong professional relationships with stakeholders and other senior management to work collectively on commercial contracts and other related projects. (Stakeholder Management)Guide and support QR divisions on the development of processes and procedures in alignment with QR Compliance Policies.Establish the department or teams objectives and priorities to align with and support business objectives.Regularly evaluate the department or teams objectives, plans, procedures and practices, and make appropriate changes if needed.Oversee and supervise employees. Direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery. Train and develop other employees, to ensure succession planning is in place.To be committed and contribute to the National talent development, by coaching the national developees, preparing them for a career with boundless potential. Leading to the programme's continued growth and success.Qualifications

About you

You will possess:

Relevant College or University qualification to min Bachelor's level (Master's or Higher an added bonus)Minimum 10 years relevant experienceMust be qualified Lawyer.Fluent English Speaking and writing skillStrong legal drafting skillsExcellent knowledge in contract and commercial negotiation relating to service and product agreementsExperience of Loyalty schemes and E-money RegulationsProficiency in MS Office Suite, particularly MS WordKeen eye for detail and strong presentation skills Ability to multitask and meet deadlines Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to foster teamwork among team members.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

All internal candidates can only have three active applications at any point in time.All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new roleAll internal candidates with an active final warning letter will be automatically disqualified from the recruitment processIf you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.

  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Exciting Opportunity at Qatar Airways: Join our Customer Engagement & Loyalty team as a Manager Loyalty Marketing!As a Manager Loyalty Marketing, you will oversee the strategic direction for Privilege Club marketing and communications. Your responsibilities will include creating strategies for member acquisition, engagement, and retention that align with...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Advertised Vacancy Title: Senior Revenue Management Analyst – Fare DistributionAbout the roleWe are hiring your skills toEnsure fares and rules are filed accurately, and to work closely with Pricing teams as well as Strategic Alliances, Airline Partnerships, Global Sales, Digital Direct, Loyalty, in order to guarantee all pricing strategies are in...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    As a Lead Product Manager, you will play a key role in driving our digital innovation, overseeing the strategy and development of cutting-edge digital products and services, from booking platforms to ancillary products, loyalty, and account management. Your vision and execution of the product strategy will shape the way people travel, delivering...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are hiring your skills toEnvisage, adapt and evolve business logic within Revenue management working closely with Pricing, Inventory and Systems team to optimize revenue. Ensure that the business operations and systems operate in tandem towards Qatar Airways Strategic goals to maximize revenue opportunity for Qatar Airways. Support Senior...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Full time

    A Villa Host Manager supervises the Villa Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?A Villa Host Manager, you will oversee the Villa Host Team which is the main connection between the Guest, the hotel, and the various hotel departments....


  • Doha, Baladīyat ad Dawḩah, Qatar Red Castle Full time

    Job SummaryAs the Senior Manager E-Commerce, you will be responsible for developing E-Commerce strategy and supporting the Vice President E-Commerce with the implementation of E-Commerce initiatives globally to increase direct sales and self-service penetration, providing a 5 star customer experience for all e-channels, whilst driving revenue to achieve and...


  • Doha, Baladīyat ad Dawḩah, Qatar Hilton Salwa Beach Resort & Villas Full time

    A Villa Host Manager supervises the Villa Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?A Villa Host Manager, you will oversee the Villa Host Team which is the main connection between the Guest, the hotel, and the various hotel departments....


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Role DescriptionAs a Product Owner Manager, you will play a key role in transforming the digital travel experience, overseeing the development and enhancement of various digital products such as booking platforms, ancillary products, loyalty programs, and account management services.Key ResponsibilitiesLead cross-functional teams including engineers,...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role: We are currently looking for a Senior Operations Officer for WFM in our Customer Contact Centre.As Senior Operations Officer, you will be in charge of optimizing Contact Centre performance and productivity by managing, supervising, and coordinating the activities and schedules of Customer Service Agents and support staff. Your...

  • Sales Manager

    2 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar jobs Full time

    Location: QatarExperience: 10-15 years in Qatar, primarily in hotels, resorts, and hospitality sectorsSummary: We are seeking a dynamic and experienced Sales Manager to join our team in the chemical industry.The ideal candidate will have a solid background in sales and business development, with a focus on delivering results in Qatar's competitive...


  • Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Full time

    Position: Senior Project Controls Engineer Duration: Feb-2024 till 30--Jun-2025 Location: Doha, Resident Qualification and backgroundQualification: Engineering background, preferably having Risk Management Certification(s)Demonstrable 15+ years' of experience in Oil & Gas industry with minimum 10 years' experience in Risk Management.Good knowledge of Risk...

  • Senior Auditor

    3 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar QatarEnergy LNG Full time

    Job PurposeConducts, plans and executes internal audits to evaluate the adequacy and effectiveness of internal controls, accuracy of information reported and compliance with policies and procedures.Key Job Accountabilities - I Plans audits by analysing business processes and preparing risk assessments to determine the controls to be tested. Defines the audit...


  • Doha, Baladīyat ad Dawḩah, Qatar Interlink HR Consultancy Full time

    Job SummaryAs a Manager Learning Technology, you will provide management and strategic support to the Talent Management function in the areas of Learning Technology and will play a lead role in deployment of the new Enterprise Learning Management System with a focused approach on performance based learning and analytics.AccountabilitiesStrategicWill design...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    In this position, you will play a key role in developing travel products and sporting events to drive sales on both national and international levels. Your main focus will be on enhancing the commercial performance of Qatar Airways Holidays Sports & Event Packages by collaborating with internal teams and external partners.Key responsibilities:Creating Flight...


  • Doha, Baladīyat ad Dawḩah, Qatar Red Castle Full time

    Job SummaryFirst level Customer/ supplier interface with regards to negotiations on marketing spends Solves basic customer problems within prescribed guidelines Ensuring Customer/ supplier satisfaction and contributing towards developing Customer loyalty and principal retention programs. Provides operational support to assigned trade marketing...


  • Doha, Baladīyat ad Dawḩah, Qatar Agroshipping LLC Full time

    Job SummaryTo assist in managing all procurement requirements in a given or group of product categories, comprising of all goods, services and works required from the relevant stakeholders, helping to set category strategy, interfacing with internal customers and suppliers to ensure best value for the company in line with its strategic, financial and...

  • Duty Manager Security

    4 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Bay Avenue Tours Full time

    Job SummaryProtect the interest of the airport staff, passenger's, equipment and assets avoiding unlawful acts of interference, theft, damages, fines etc. The 24 hour position will co-ordinate responses and provide support and communication to all areas within the airport. Taking the lead and liaising with all stakeholders' colleagues and departments and in...

  • Manager Procurement

    4 weeks ago


    Doha, Baladīyat ad Dawḩah, Qatar Agroshipping LLC Full time

    Job SummaryTo manage and drive all procurement requirements in a given product category, analysing and developing strong category strategy, cost savings targets with, interfacing with senior management and managing the supply to ensure best value for the company in line with its strategic, financial and operational requirements.Driving and motivating the...

  • Manager Product

    2 hours ago


    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    In this role, you will be responsible for planning the product strategy of Discover Qatar (DQ) and Qatar Airways Holidays (QRH), collaborating with suppliers to ensure exceptional experiences for all programs. Your tasks will involve:Assisting the Senior Manager in setting product delivery plans and identifying products/services aligned with the marketing...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Role Description As a Product Owner Manager, you will be leading the charge in transforming the digital travel experience, driving the development and enhancement of our digital products spanning from booking platforms to ancillary products, loyalty programs, and account management.Key ResponsibilitiesLead cross-functional teams including engineers,...