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Customer Engagement Leader

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar Stantec Consulting International Ltd. Full time

We are seeking a skilled Customer Engagement Leader to lead a major consulting program focused on enhancing customer service delivery in the public sector. The successful candidate will have at least 12 years of experience in a leading role, preferably within the roads or drainage sectors.

Responsibilities:
  1. Designing and implementing customer service strategies that improve engagement, satisfaction, and responsiveness.
  2. Collaborating closely with client stakeholders to identify customer service needs and opportunities for enhancement.

The ideal candidate will have strong leadership and team development skills, excellent analytical, strategic thinking, and problem-solving abilities, as well as familiarity with customer service technologies and methodologies.

About Stantec Consulting International Ltd.: We foster a culture of excellence, collaboration, and continuous improvement, taking pride in our work and making a lasting connection with the people and places where we live and work.