ITSM Consultant

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Madre Integrated Engineering Full time
Job Responsibilities
  • Assess current processes / procedures to identify improvement opportunities.
  • Produce and maintain an appropriate Capacity Plan reflecting current and future IT and business needs.
  • Review and understand business and IT demands against current IT capabilities, providing forecasts for future requirements.
  • Review and negotiate OLAs / SLAs, providing feedback on all capacity requirements.
  • Monitor services and CI utilization patterns to ensure sufficient capacity is available when required.
  • Review and define capacity-related thresholds, testing their configuration.
  • Revise and update Capacity-related change predefined tasks.
  • Review Capacity-related incidents, working with the PM manager to identify permanent solutions.
  • Monitor, measure, and report on the effectiveness of the process to senior management.
  • Undertake tuning activities to ensure the most efficient use of existing IT resources capacity.
  • Ensure consistent execution of the process across the organization.
  • Provide support in managing other ITSM processes when required.
InformationDesired Skills & Experience

Educational Qualification:

  • Bachelor's degree in Engineering / Computer Science or related fields.
  • ITIL 3 Intermediate certifications.

Required Professional Qualifications / Skills:

  • Years of experience with Capacity Management.
  • Proficient in using ITSM tools such as BMC-Remedy and Helix.
  • Ability to balance multiple concurrent activities and manage time efficiently.
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