Director of Sales

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

As the Director of Sales, you will oversee and direct aspects of the hotel's sales operations, including direct sales, sales solicitation, sales administration, and reservation management. In the absence of the DOSM, you will assume all their responsibilities. You will oversee a team of sales professionals, ensuring exceptional service delivery and maintaining strong client relationships within the luxury hospitality sector.

You will also be responsible to:

  1. Assist in the production of the annual Revenue Plan in conjunction with Executive Committee members, Sales and Marketing budgets and forecasts.
  2. Assist in the production, implementation, and monitoring of action plans to ensure Revenue Plan objectives are achieved through the areas of the Sales force.
  3. Develop and execute strategic sales plans to achieve revenue goals and expand market share in alignment with the hotel's overall business objectives.
  4. Establish and maintain relationships with key clients and accounts, negotiating contracts and ensuring their needs are met with the highest standards of service.
  5. Procure new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs, and professional associations within local, domestic, and international markets.
  6. Maintain contact with planners, corporate accounts, incentive buyers, airlines, and wholesalers, through personal sales calls, telephone contacts, and written communications.
  7. Monitor market trends, competitor activities, and customer feedback to recommend strategies and tactics that drive continuous improvement and competitive advantage.
  8. Ensure the hotel is represented as an active member of the local community through association membership.
  9. Coordinate sales and promote business for the other IHG hotels within the region.
  10. Interact with worldwide regional sales offices with particular attention to the local office. Keep strong working relationships with counterparts from the immediate region.
  11. Plan and execute sales trips to major market areas.
  12. Direct all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan.
  13. Ensure that the training needs of the department are identified and that within their area of control training is systematically planned, implemented, and evaluated according to IHG standards, and as specified in the InterContinental Doha Training Policy.
  14. Carry out personnel-related duties to include but not limited to: interviewing, induction, appraising, coaching, counseling, and where necessary, disciplining to ensure staffing and productivity as appropriate.
  15. Assist in the production of monthly Sales reports and weekly forecasts, where needed.
  16. Meet with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction.
  17. Organize and attend major sales/PR related functions within the hotel.
  18. Review the daily business levels, anticipate critical situations and plan effective solutions, in conjunction with the department heads, to best expedite these situations.
  19. Conduct Management Development and Performance Review for all sales managers and office manager.
  20. Assist in the creation and distribution of promotional programs to increase hotel revenue.
  21. Communicate market trends, occupancy fluctuations, and need periods through the head of department to the Executive Committee and recommend corrective measures.
  22. Join in the weekly Yield Meeting with the Reservations Management to review high and low demand periods for the hotel and adjust the selling strategies accordingly.
  23. Assist the DOSM with the Revenue Room tasks and is responsible for the proper compiling of the competition and segmentation boards.
  24. Set goals for each sales manager to achieve revenue plan objectives.
  25. Build relationships with internal and external customers to gain their commitment and support.
What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  1. Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred.
  2. Minimum of 5 years of progressive experience in hotel sales management, preferably in a luxury hospitality environment.
  3. Proven track record of achieving sales targets and driving revenue growth.
  4. Strong leadership skills with experience in managing and developing high-performing sales teams.
  5. Strategic thinker with the ability to analyze data, identify trends, and implement effective sales strategies.
  6. Flexibility to travel as needed to accommodate business needs.
What We Offer

We reward all your hard work with a competitive salary and benefits.

Join us and you'll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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