QNB2693-Corporate - Customer Service Officer (Qatarization)

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About QNB

Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

Job Purpose Summary

Assist to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients.

Essential Duties & Responsibilities:

  1. Accountability for customer service unit. Meeting assigned service targets - ref. approved budget.

Internal (Processes, Products, Regulatory)

  1. Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions to help maintain positive relationships with clients.
  2. Ensure the existence, validity and legality of all requisite account opening documentation (Power Files) deemed necessary to secure/protect the bank's position. Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.
  3. Prepare, check, update/input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.
  4. Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status to minimize negative impact of it.
  5. Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transaction in responses to CB customers' requests to provide timely service to customers.
  6. Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB to ensure they have timely and accurate information available.
  7. Update and input customer information/data to ensure customer's status on System is current.

Problem Solving/Complexity

  1. Help identify opportunities and resolve problems with client relationships and coordinate appropriate measures with concerned departments to ensure consistent, timely and accurate delivery of products and services to assigned CB clients.

Decision Making Authority And Responsibility

  1. Directly accountable for delivering quality customer services to CB clients.

Education/Experience Requirements:

  1. University degree preferably in finance.
  2. One-year experience is preferred but not mandatory.
  3. Computer literate: able to compose routine correspondence and formatted reports using bank standard software.
  4. Bi-lingual Arabic/English.

Note: you will be required to attach the following:

  1. Resume / CV.
  2. Copy of Passport or QID.
  3. Copy of Education Certificate.
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