Senior Customer Service Officer

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Chedid & Associates – Qatar is looking for a Senior Customer Service Officer in the Motor Department. The role focuses on ensuring customer inquiries are attended to promptly and maintaining client relationships with continuous follow-up.

You will join an agile, dynamic, highly rewarding organization, and a fast-paced environment.

Responsibilities

  • Contact Clients for the renewal of their motor insurance via emails and phone calls.
  • Negotiate with insurance companies for quotations.
  • Follow ups on requests with insurance companies.
  • Follow ups on requests with clients.
  • Assist in resolving key issues with customers such as delays in contract documents and collection.
  • Answering phone calls and emails on timely manner
  • Cross checking policy documents shared by insurers match the agreed T&Cs.
  • Monitor the processing team entering policies on portals.
  • Issue Motor Insurance policies on portals when required.
  • Preparing various reports.
  • Internal communications between relevant departments.
  • Handle KYC/AML requirements with Compliance.
  • Perform other tasks as required.

Requirements

  • Strong Communication skills.
  • 2-to-3-year previous experience in the Insurance Industry, preferably in motor insurance.
  • Fluent in Arabic and English.
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