Sales Support Executive

4 days ago

Doha, Baladīyat ad Dawḩah, Qatar GIG Gulf Full time

Who we are

GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an 'A' rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region's digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

The purpose of the role is to ensure the effective and timely renewal of Direct SME Client Policies. Support the Lead Sales team by providing details on sales opportunities available in the market.

Key Responsibilities:

  1. Policy Issuance/Renewal on Client Relationship Management (CRM) and collecting all needed data, follow up with Admin teams on processing.
  2. Fulfil compliance and audit requirements and record-keeping for all clients and intermediaries/brokers.
  3. Support and train clients/brokers to use the client's portal and solve any related operational issues. Coordinate with IT/Technical teams to fix them.
  4. Debit/Credit notes issuance with Credit Control follow up and collecting remarking.
  5. Cards dispatch to contact person and liaising with our messenger for delivery and payment collection.
  6. Policy Issuance/Renewal welcome email with all invoices, contracts and welcome letters.
  7. Contracts collection and indexing in shared folder for them soft/hard copies.
  8. Update the Sales Bulletin/Dashboard on a weekly basis for the sales/brokers teams.
  9. Supporting the sales/broker teams by managing and nurturing leads, ensuring timely follow-ups, and maintaining accurate records in the customer relationship management (CRM) system.
  10. Provide training and resources to respective teams and clients to ensure submission of correct documentation.
  11. Responding to clients/brokers with clear, specific, and detailed emails to make sure they are fully aware of the requirements to make the process more efficient and effective.
  12. Coordinate with respective teams/clients to provide renewal terms in a timely manner.
  13. Assist with processing of documentation and dispatch of policy packs.
  14. Working closely with clients and internal departments, such as underwriting, admin, IT, Service desk, underwriting and sales team, to ensure a smooth sales process.

Operational & Technical Responsibilities:

  1. Taking full ownership of all aspects of the client portal's management in Qatar, including:
  2. Strategic Leadership: Setting the vision and ensuring the portal aligns with client needs and organizational goals.
  3. Operational Oversight: Managing day‐to‐day operations, troubleshooting issues, and ensuring a seamless user experience.
  4. Collaboration and Communication: Coordinating with cross‐functional teams, gathering client feedback, and implementing improvements.
  5. Serving as the primary point of contact for any matters related to the client portal and ensuring all deliverables are met efficiently.

Minimum requirements of role:

Essential:

  1. 2+ years of experience in Insurance admin role with Insurance provider/broker.
  2. Excellent command of Excel Skills.
  3. Good communication skills with clients and stakeholders.
  4. Analytical and numerical skills.
  5. Very Good knowledge and understanding of SME insurance line of business.
  6. Good sales capabilities or broad knowledge of marketing principles.

Desirable:

  1. Preferably Insurance and sales & distribution knowledge and realization, or banking, financial institution.
  2. Compliance process understanding and fulfilling skills.
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