Sales Officer

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

As a Sales Officer you are responsible for executing all sales and marketing activities assigned, to reach both financial and quality targets. Provide World Class Service to Customers through the exceptional commitment and self-managed pro-activity. Work totally committed to customer satisfaction, revenue generation, and long-term sales goals in line with sales and marketing department standards and commercial policy. Execute the commercial strategy with a view to maximize commercial revenues and innovative ways of setting up additional revenue sources. Implement performance objectives and monitor execution through the same set of KPIs.

Other key responsibilities are:

  • Map out the potential customers and competitors by following up on each request. Prepare customers profiles, to deliver best possible service. To correspond with prospects and clients. To effectively sell the Executive Jets product to customers.
  • To maximize all opportunities in the process of closing a sale.
  • To recognize, file and alert the Department Manager of trends in customer calls.
  • Follow up in cooperation with finance to ensure payment has been done prior to departure.
  • To prepare professional commercial offers, contracts and presentations.
  • Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
  • Update all relevant systems (FOS/CRM) to enable QE management to create monthly commercial reports on competitive environment and overall sales and marketing activities execution.
  • Assess and resolve enquiries, requests, needs and complaints, primarily on the telephone, but also by other electronic access channels, to ensure that the customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
  • Maintain electronic and written databases of letters and forms received, information given, services requested, and complaints made, to ensure accuracy of information and efficiency when dealing with customers.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qualifications

We are looking for a passionate and experienced professional with:

  • Bachelor's degree with 3+ years of job-related experience
  • Experience in Travel/Airlines/Tourism industry is preferred.
  • Customer service experience is required.
  • Experience in top segments customers relation management.

How to Apply

If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
  • If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.
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