Hotel Guest Relations Liaison
3 days ago
In this role, you will be responsible for delivering exceptional guest experiences and supporting the Guest Relations team in daily operations.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to manage guest inquiries, requests, and complaints in a timely and professional manner.
- Guest Service Delivery: Ensure seamless check-in and check-out processes, coordinating guest services and activities to maintain high levels of satisfaction.
- Guest Communication: Manage guest inquiries, respond to requests, and resolve complaints in a prompt and courteous manner.
- Team Collaboration: Work closely with other departments to fulfill guest needs and resolve issues, promoting a culture of teamwork and excellence.
Key Responsibilities:
- Train and mentor guest relations staff to maintain high service standards
- Assist in creating and implementing guest satisfaction initiatives
- Monitor and analyze guest feedback to identify areas for improvement
Requirements
To succeed in this role, you will need:
- A college diploma in hotel management or a related field
- Previous experience in Front Office or Guest Services
- Experience with Front Office Systems
- Good English skills, both written and spoken; Russian is a plus
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