Senior Member Service Expert
1 week ago
We are seeking a highly skilled and experienced professional to join our Loyalty team as a Senior Member Service Agent.
As a key member of our team, you will be responsible for delivering exceptional service to Privilege Club members, providing them with clear and accurate membership information, answering questions and queries clearly, and delivering a professional and efficient service.
The role involves making award bookings and issuing tickets for members, providing an efficient and one-stop solution. You will also assist members with their account information, ensuring issues are resolved in one visit to avoid inconvenience, escalation, and complaints.
You will be responsible for processing all QRPC related queries from members in a timely, professional, and efficient way to ensure Member satisfaction. Additionally, you will support all other QRPC related activities from head office and ensure escalations are timely channeled to the Supervisor.
We are looking for a candidate who possesses excellent communication and problem-solving skills, initiative, multi-tasking skills, and the ability to work independently. Relevant vocational, tertiary or trade qualification, minimum 2-3 years of Customer Service experience, and professional knowledge of Arabic, written and spoken is a must.
Key Accountabilities:
- Deliver exceptional service to Privilege Club members by providing clear and accurate membership information, answering questions and queries clearly.
- Making award bookings and issuing tickets for members, providing an efficient and one-stop solution.
- Assisting members with their account information, ensuring issues are resolved in one visit to avoid inconvenience, escalation, and complaints.
- Processing all QRPC related queries from members in a timely, professional, and efficient way to ensure Member satisfaction.
- Supporting all other QRPC related activities from head office and ensuring escalations are timely channeled to the Supervisor.
Essential Requirements:
- Relevant vocational, tertiary or trade qualification.
- Minimum 2-3 years of Customer Service experience.
- Professional knowledge of Arabic, written and spoken is a must.
- Excellent communication and problem-solving skills.
- Initiative, multi-tasking skills, and the ability to work independently.
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