Customer Service Executive

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar CLICKS Express Full time

آخر تحديث: 3 منذ أيام

الوصف الوظيفي

Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

The Order Administrator is the order booking gatekeeper. S / he ensures that the Sales-to-Operations handover has been performed according to the frontline policy, verifies completeness and quality of order information, and books agreed-upon jobs and contracts to KONE systems so they are considered as Order Received (OR).

Responsibilities and key activities:
  1. Order Management
  2. Accountable for correct and timely booking of received orders
  3. Responsible for verifying that the Sales-to-Operations handover has been performed as defined in the FL policies before booking the order, including needed pre-booking reviews
  4. Validates the project categorization
  5. Ensures that other order booking absolutes have been met and the quality of required deliverables is adequate for order booking
  6. Responsible for the order registration
  7. Completes the order with relevant additional details and updates order data to SAP
  8. Ensures the consistency and quality of planned revenue and cost plan before order booking
  9. Responsible for the correct configuration of the agreed billing plans under agreed conditions
  10. Verifies planned CMII value
  11. Verifies and completes customer parties and other order data
  12. Verifies and completes all role assignments
  13. Verifies planned installation hours, as well as correct and realistic high-level scheduling.
  14. Triggers specific contract requirements for bank guarantees
  15. Performs Order Booking tasks
  16. Provides Order Booking information to Operations.
Are you the one?
  1. Strong ability to read and comprehend contract terms, conditions, and financials.
  2. Knowledge of SAP ERP systems and functionality.
  3. Proficiency in Microsoft Office applications.
  4. Previous experience in a similar role (preferred).
  5. Good command of English and Arabic, with the ability to understand professional documents and communicate effectively in your field.
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