Customer Service Executive
5 days ago
آخر تحديث: 3 منذ أيام
الوصف الوظيفي
Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
The Order Administrator is the order booking gatekeeper. S / he ensures that the Sales-to-Operations handover has been performed according to the frontline policy, verifies completeness and quality of order information, and books agreed-upon jobs and contracts to KONE systems so they are considered as Order Received (OR).
Responsibilities and key activities:- Order Management
- Accountable for correct and timely booking of received orders
- Responsible for verifying that the Sales-to-Operations handover has been performed as defined in the FL policies before booking the order, including needed pre-booking reviews
- Validates the project categorization
- Ensures that other order booking absolutes have been met and the quality of required deliverables is adequate for order booking
- Responsible for the order registration
- Completes the order with relevant additional details and updates order data to SAP
- Ensures the consistency and quality of planned revenue and cost plan before order booking
- Responsible for the correct configuration of the agreed billing plans under agreed conditions
- Verifies planned CMII value
- Verifies and completes customer parties and other order data
- Verifies and completes all role assignments
- Verifies planned installation hours, as well as correct and realistic high-level scheduling.
- Triggers specific contract requirements for bank guarantees
- Performs Order Booking tasks
- Provides Order Booking information to Operations.
- Strong ability to read and comprehend contract terms, conditions, and financials.
- Knowledge of SAP ERP systems and functionality.
- Proficiency in Microsoft Office applications.
- Previous experience in a similar role (preferred).
- Good command of English and Arabic, with the ability to understand professional documents and communicate effectively in your field.
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