Hotel Operations Manager – Guest Relations Expertise
3 days ago
Job Summary:
We are looking for a highly skilled Guest Experience Manager to lead our luxury hotel's guest relations team. The successful candidate will have extensive experience in hospitality operations and a proven track record in delivering exceptional guest experiences.
Key Responsibilities:
- Elevate the guest experience through proactive engagement and personalized service.
- Manage guest feedback and complaints, ensuring prompt and professional resolutions.
- Collaborate with hotel departments to drive business growth and improve guest satisfaction.
Requirements:
- At least 5 years' experience in guest experience management or a related field.
- Proven expertise in hospitality operations, including front office, F&B, housekeeping, and concierge services.
- Excellent communication and leadership skills.
- Fluency in English; additional languages are a plus.
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