Contact Center
2 months ago
As Senior Operations Office, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for implementation of functional requirements, business continuity and optimization plan according to business requirements. As Technical expert, you will act as a liaison between Customer Contact Centers, QR IT department, QR Crisis management departments, QR site management and Vendor (Managed Service Partner) and other involved parties to tackle activities related to ensuring systems are operating as per business requirements. Your specific responsibilities include: • Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for improving user experience and processes. • Create functional and technical specification documents and ensure relevant and proper functions of the proposed solutions as per business requirements. • Manage in coordinate with QR IT the roll-out of Contact Center applications, including voice, non-voice and Customer Experience applications at all sites and actively support the administration process. Ensure system functionality through monitoring service level agreements with application providers. • Manage the design and undertakings of Functional Testing (FT), User Acceptance Testing (UAT) to verify software and telecom applications functionality, also build and analyze various test scenarios. • Collaborate with QR IT and Vendor to resolve technical problems by collecting and analyzing essential information, coordinating resolution actions and recommending solutions. • Prepare reports and operational guidelines, describe technical and testing methods and procedures. • Ensure operation of Customer Contact center applications by calibrating software equipment, conducting preventive drills requirements, raising service request for technical repairs as necessary. • In cooperation with QR IT, manager the service delivery to enhance the performance of Customer Contact Center Application by working closely with IT to ensure that projects are being delivered asper specifications and SLA. • Lead the development and implementation of Business Continuity plans for each site in cooperation with local site management, QR IT and Crisis Management Teams. • Acts as liaison between business stakeholders, such as management, end users or customers and the software development vendors and QR IT team to guide them on requirement. • Engage in system design, solution configurations, unit testing of systems and coordinate with team members and vendors as needed so as to maintain accurate records of all business system configurations in Contact Center for Voice and Digital channels. • Ensure smooth deployment of the application systems into all areas of business and provide technical support poste deployment of any issues of change requests. • Perform other department duties related to his/her position as direct by the Head of the Department. • Maintain close working relationships with contracted Contact Centre application providers and manage provider relationships. • Identify opportunities for improving CCC operations and using technology to eliminate problems that affect productivity, customer experience, output and ultimately, the bottom line. Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
We have other current jobs related to this field that you can find below
-
Contact Center Manager
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar Hamad Medical Corporation Full timeJob Description: Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This...
-
Remote Contact Center Specialist
1 month ago
al-Jumayliyah, Qatar Snoonu Full timeJob Description: As a Remote Contact Center Specialist at Snoonu, you will be responsible for providing exceptional customer service and support to our clients. You will be handling inbound and outbound calls, emails, and messages to assist customers with inquiries, issues, and feedback. Your primary goal will be to ensure customer satisfaction and loyalty...
-
Remote Contact Center Specialist
4 weeks ago
al-Jumayliyah, Qatar Snoonu Full timeJob Description: As a Remote Contact Center Specialist at Snoonu, you will be responsible for providing exceptional customer service and support to our clients. You will be handling inbound and outbound calls, emails, and messages to assist customers with inquiries, issues, and feedback. Your primary goal will be to ensure customer satisfaction and loyalty...
-
Remote Contact Center Specialist
2 weeks ago
al-Jumayliyah, Qatar Snoonu Full timeJob Description: As a Remote Contact Center Specialist at Snoonu, you will be responsible for providing exceptional customer service and support to our clients. You will be handling inbound and outbound calls, emails, and messages to assist customers with inquiries, issues, and feedback. Your primary goal will be to ensure customer satisfaction and loyalty...
-
Contact Center Manager
4 weeks ago
al-Ghuwayriyah, Qatar Hamad Medical Corporation Full timeJob Description: Hamad Medical Corporation is seeking a Contact Center Manager to join our team in a remote work capacity. As the Contact Center Manager, you will be responsible for overseeing the operations of our contact center, ensuring that all communications with patients and healthcare professionals are handled in a timely and efficient manner. This...
-
Contact Center Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QNB Group Full timeJob Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work.Responsibilities: Handle inbound and outbound customer inquiries via phone, email, and chat...
-
Contact Center
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeYour specific responsibilities include: • Analyze as-is processed and perform gap analysis, subsequently derive the to-be processed and prepare business requirements for features and functionalities required in the IT software for improving user experience and processes. • Create functional and technical specification documents and ensure relevant...
-
Contact Center Officer
2 months ago
al-Ghuwayriyah, Qatar QNB Group Full timeJob Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work. Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and...
-
Contact Center Officer
4 weeks ago
al-Ghuwayriyah, Qatar QNB Group Full timeJob Description: Qatar National Broadband Network (QNBN) is currently seeking a dedicated and resourceful Contact Center Officer to join our team. This position will be based in Doha, Qatar, and will be offered as a part-time role with the opportunity for remote work. Responsibilities: - Handle inbound and outbound customer inquiries via phone, email, and...
-
Contact Center Officer Arabic Speaker
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeanswers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.…About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable…Responsibilities: Make calls...
-
Contact Center Officer Arabic Speaker
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeanswers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction.…About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable…Responsibilities: Make calls...
-
Remote Contact Center Specialist
2 weeks ago
Al-Jumayliyah, Qatar Snoonu Full timeJob Description: As a Remote Contact CenterSpecialist at Snoonu, you will be responsible for providingexceptional customer service and support to our clients. You willbe handling inbound and outbound calls, emails, and messages toassist customers with inquiries, issues, and feedback. Your primarygoal will be to ensure customer satisfaction and loyalty...
-
Contact Center Officer Arabic Speaker
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeanswers incoming calls from patients ...Responsible for overseeing the operations of the customer service department and call centre to ensure high levels of customer satisfaction....About the job Customer Service Agent (12 Months Contract) Identify and assess customers needs to achieve satisfaction Build sustainable...Responsibilities: Make calls to...
-
Call Center Officer
2 months ago
al-Ghuwayriyah, Qatar UrbaCon Contracting & Trading Full timeJob Summary Call Center Officer will answer and direct all The View Hospital’s incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients schdeduling system, emergency calls and codes, providing the...
-
Call Center Officer
4 weeks ago
al-Ghuwayriyah, Qatar UrbaCon Contracting & Trading Full timeJob Summary Call Center Officer will answer and direct all The View Hospital’s incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients schdeduling system, emergency calls and codes, providing the...
-
Call Center Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar UrbaCon Contracting & Trading Full timeJob Summary Call Center Officer will answer and direct all The View Hospital's incoming telephone calls, and lines of business using a computer-based system. In this role, the call center officer will process all telephone calls to the main telephone number, respond to all patients schdeduling system, emergency calls and codes, providing the appropriate...
-
Call Center Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar UrbaCon Contracting & Trading Full timeJob Summary Call Center Officer will answerand direct all The View Hospital's incoming telephonecalls, and lines of business using a computer-based system. In thisrole, the call center officer will process all telephone calls tothe main telephone number, respond to all patients schdedulingsystem, emergency calls and codes, providing the...
-
Nurse Filipino
2 months ago
al-Jumayliyah, Qatar Faan Al Ibdaa Perfumes & Cosmetic LLC Full timeA female, Filipino nurse is required for a dental center in Doha- Mirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP QATARlicense. Please contact us and send your CV. A female, Filipino nurse is required for a dental center in Doha- Mirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP...
-
Nurse Filipino
4 weeks ago
al-Jumayliyah, Qatar Faan Al Ibdaa Perfumes & Cosmetic LLC Full timeA female, Filipino nurse is required for a dental center in Doha- Mirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP QATARlicense. Please contact us and send your CV. A female, Filipino nurse is required for a dental center in Doha- Mirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP...
-
Nurse Filipino
2 weeks ago
al-Jumayliyah, Qatar Faan Al Ibdaa Perfumes & Cosmetic LLC Full timeA female, Filipino nurse is required for a dental center in DohaMirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP QATARlicense. Please contact us and send your CV. A female, Filipino nurse is required for a dental center in DohaMirqab Mall, with a salary of 6,500 QR. for a 5-year contract. She should have a QCHP...
