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Store Manager

6 months ago

alJumayliyah, Qatar Bulgari Full time

MAIN ACCOUNTABILITIESBusiness Management:Manage the boutique in order to achieve sales objectives and store and service KPI s, ensuring to spend most of the time on the shop floor with sales team and clientsConcur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementationClient Management:Be proactive in recruiting new customers, promoting and creating events in order to generate new business opportunitiesActively participate and involve sales teams in social eventsConstantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelinesAddress client concerns/disputes/complains assuring that the client satisfaction is restoredTeam Management:Constantly coach the sales team on how to deliver an unique and memorable shopping experience (customer focus, story telling, extraordinaryservice, selling skills and attitude), observing the sales floor and providing feedback accordinglyConstantly develop the team by observing them on the sales floor and providing feedback either on the spot and in structured one to one meetingsPartner with Sales Trainers in training definition, implementation plans and follow up.Ensure the participation of the store team to training sessions in order to develop and strengthen their knowledge on different topics (collections, selling techniques, brand and inspiration stories, security)Master of the House:Be responsible for the store maintenance, safety, functionality, product assortment, and visual merchandising. Uphold uniform and grooming standards, supervise after-sales service, and prioritize customer satisfactionBe responsible for the store stock, ensuring to efficiently and effectively manage it according to KPI s, and proposing corrective actionsGuarantee the correct application of company norms and proceduresSponsor the development of a frictionless Client experience through the different touch points, leveraging on the adoption of new digital tools and processesSponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in store, driving the changeMarket Knowledge: Related to their environment (city, street, mall, dept. Store) guarantee profound knowledge on brand locations, events and marketing activities