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Account Manager specialist

1 month ago

Doha, Qatar SFAI Qatar Full time
Logic Information Systems is a retail industry-focused global provider of technology and business consulting services. We help our clients execute on their next generation data analytics, digital, omni-channel, and cloud journeys. We solve their most challenging technology and business problems in all business areas including merchandising, supply chain, marketing, customer experience and store operations using innovative ideas and cutting-edge solutions. Our expertise in technology platforms is both wide and deep, utilizing some of the latest exciting innovations taking place in the AI/ML space, cloud-based software systems, and distributed social commerce.

Founded in 1997, we are a global company with 1,000+ consultants serving 125+ customers in over 20 countries in North America, EMEA, LATAM, and APAC. We serve all retail segments including grocery and convenience, big box and department stores, and smaller footprint specialty retailers. Our customers include marquee global brands such as Staples, Ralph Lauren, Louis Vuitton, 7-Eleven, Belk, Express, Makro, and Renner. We expect our business to grow significantly over the coming years and, hence, are strategically investing in scaling both our sales and delivery capabilities.

Role Overview
The CAL Client Account Leader is a seasoned all-rounder consulting sales executive with extensive knowledge of the retail industry, experience in managing trust-based and value-led relationships with clients at multiple levels, demonstrated expertise in delivering large IT projects, and a natural team leader. The position is responsible for managing the relationship with Logic clients that have been assigned to you and be ultimately accountable for client satisfaction by delivering high quality work that beat the client s expectations.
Specific Duties and Responsibilities

Client Account Leadership: You are accountable to develop and deliver business through trust and value-led relationships with the key client stakeholders and promote Logic s profile as a long-term trusted advisor and partner. In your role, you will be responsible for managing a portfolio of work up to $5M.
  • Trusted Advisor: Help clients achieve long-term success by drawing up practical road maps that help them carry out strategy, manage change, monitor progress, and rectify issues.
  • Value-led Business Development: Originate, qualify and close new opportunities with clients. If there are upsell or cross-sell opportunities for Logic, pro-actively ensure that the client sees the value in engaging Logic for those opportunities.
  • Client Strategy: Generate an account Plan that will define Logic s strategy towards each account, covering:
  • Revenue forecast;
  • Define an approach to position all Logic s Lines of Businesses, including key partners to be involved;
  • Create a plan of actions to target all the new opportunities;
  • Propose to the leadership a set of strategic investments to be made on each account;
  • Define marketing actions in the account, such as events, partners events, corporate entertainment, among others.

  • Relationship Management: Develop and manage trust-based client relationships at all levels of the client organization from c-suite to senior management to project managers.
  • Expand Logic s footprint in each account by positioning Logic across multiple CxO s, SVPs, VPs, Senior Directors. Involve Logic s leadership in the account to assure a full enterprise relationship.
  • Risk Management: Pro-actively manage all types of risks at a client. The risks could be related to timeliness and quality Logic s work product, mismatched client expectations, changes in client business priorities, or threats from competition, etc.
  • Client Escalations: Notify Logic management of any potential client escalations prior to such escalations so that they can be appropriately anticipated, managed, and addressed such that Logic s overall long-term relationship with the client continues to thrive.
  • Client Referentiability: Ensure that every client is referentiable for Logic. Also ensure that clients are willing to provide public approvals of the value that Logic brings through press releases, customer quotes, white papers, and case studies.

Client Delivery Leadership: You are responsible for the proper execution of all aspects of client contracts and Statements of Work for the clients that you are managing:
  • Scope Management: Tightly manage the scope of delivery as stated in the SOW, and properly manage any change in the scope with proper Change Request (CR) process.
  • Deliverables: Ensure that Logic s deliverables are on time and of the highest quality
  • Project Management: Provide project management oversight as necessary and ensure that project plans, timeline, resource allocations, etc. are in line with the commitments made in the SOW
  • Solution Design and Approach: Work with solution architects, technical leads, business analysts, etc. to ensure that Logic s design and approach meet the client s project goals and the commitments made in the SOW
  • Project Gross Margin: Ensure that the project is delivered at expected level of gross margin by managing the scope, timeline, budget, and resource allocation. Strike appropriate balance between quality of delivery and the appropriate mix of resources.
  • Client Responsibilities: Ensure that the client is able to deliver on their responsibilities and commitments defined in the SOW. Mitigate risks if the client is not able to.
  • Billing and Payments: Ensure that client billings and payments are accurate and timely.
  • Manage and meet your personal utilization and billing targets.

Industry Thought Leadership: You are expected to reinforce Logic s reputation as an industry thought leader by continuing to develop a deep understanding of the retail industry and to grasp retail operations in the context of global, economic, technology, and social trends.
  • Design leading edge capabilities and processes and management approaches to help clients achieve greater efficiencies and adapt their analytical business models to industry changes
  • Assist clients with industry shifts taking place within the competitive marketplace and evolving omnichannel fulfillment and experiences, proactively apply new solutions to these areas.
  • Develop omnichannel retail strategies through rigorous analysis to identify potential value creating repeatable opportunities, and create business cases and develop requirements to implement those strategies
  • Be a thought-leader in retail marketplace.
  • Lead strategic advisory engagements at Logic clients. Help shape their technology and business strategies to achieve their strategic, financial, and operational goals.

Team Leadership: You are a natural at building and bringing out the best in teams and actively engage in growing Logic s industry reputation as a world-class company with world-class talent.
  • Consultant Mentorship: Serve as a leader and mentor to consultants assigned to your practice, projects and clients. Groom junior consultants and advocate on behalf of high performers within the larger Logic organization.
  • Consultant Performance Management: Provide feedback to help Logic s employee performance appraisal and promotion process. Provide recognition when consultants perform well and constructive input when performance can be improved.


Requirements

Qualifications

  • Minimum combined 10 years of professional experience in a consulting firm and/or a retail organization (managing merchandising, marketing, finance, supply chain, digital, analytics, etc. operations). Special consideration for cross-functional background
  • Client facing experience at the senior executive level with strong communications skills
  • A proven track record of developing, selling (to clients or in-house stakeholders) and delivering complex, impactful client engagements or internal projects.
  • Demonstrated experience in making strategic recommendations for process, organization, technology improvements.
  • Experience working on multiple projects and opportunities at the same time with multiple clients
  • Minimum 4 years of consulting experience
  • Minimum 4 years of retail industry experience
  • Bachelors degree


Qualifications Minimum combined 10 years of professional experience in a consulting firm and/or a retail organization (managing merchandising, marketing, finance, supply chain, digital, analytics, etc. operations). Special consideration for cross-functional background Client facing experience at the senior executive level with strong communications skills A proven track record of developing, selling (to clients or in-house stakeholders) and delivering complex, impactful client engagements or internal projects. Demonstrated experience in making strategic recommendations for process, organization, technology improvements. Experience working on multiple projects and opportunities at the same time with multiple clients Minimum 4 years of consulting experience Minimum 4 years of retail industry experience Bachelor\'s degree

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