Customer Growth Executive

1 month ago

Doha, Qatar Precision Hire Solution Full time
At Infobip we dream big. We value creativity persistence and innovation passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006 we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75 offices on six continents Infobips platform is used by almost 80% of the population making it the largest network of its kind and the only fullstack cloud communication platform globally.
Join us on our mission to create lifechanging interactions between humans and online services with new and unseen solutions. As a Customer Growth Executive youll be building and maintaining relationships with existing clients understanding their business indepth ensuring their satisfaction and retention and helping them grow together with new clients. Youre accountable for coordinating activities with internal crossfunctional teams to retain existing business and explore/pursue possibilities of expanding new business opportunities.

More About What Youll Be Doing

Customer Orientation
  • Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings share Infobip strategy & roadmap help position against competitors).
  • Serve as a focal point for customers when it comes to meeting customers business and technical expectations (e.g. technical escalations services/product adoption communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers.
  • Understand clients structure and processes around choosing/implementing new solutions.
  • Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions revenue gross profit other values related to type services used and customer size crosssell & upsell activities of products/services managing RFPs price negotiations).
  • Ensure successful client account setup / collaborate with Platform Operations teams to arrange setup enabling client activities based on agreed business scope (account creation and setup route management sender registration allowed content filtration setup and maintenance).
  • Collaborate with Revenue Assurance to monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).
  • Analyze and forecast customers traffic take immediate reactions to ensure ongoing business growth and maximization of revenue/GP.
  • Identifying and pursuing opportunity for any new sale (traffic destination service product).

Internal Initiatives
  • Have excellent knowledge on how to use Infobip internal tools to monitor and troubleshoot customer traffic.
  • Coordinate internal teams to promptly fulfill customers requirements (Customer Support Solution Engineering Platform Operations Business Analytics Procurement etc.).
  • Set and drive regular meetings with internal stakeholders to ensure customer goals are met.
  • Influence the evolution of how Infobip provides endtoend customer experience by continuously giving additional customer perspective to internal stakeholders.

Continuous Development
  • Participate in continuing education sessions.
  • Mentor and onboard other team members and newcomers.
  • Have excellent knowledge of Infobip products platform and market.
  • Always be up to date with overview of business competition and latest industry trends.

What You Bring To The Table
  • Industry experience highly preferred understanding of SaaS and CPaaS solutions.
  • Prior experience working with Revenue Assurance Purchasing and technical teams.
  • Full cycle sales experience.
  • Strong experience in Account Management building and maintaining relationships.
  • Product knowledge and/or knowledge of our competitors.
  • Ability to interact with all levels of the organization.
  • Team player with strong interpersonal /communication skills.
Why our employees choose us (and stay) Learn as you grow starting from an onboarding program to internal education training resources elearning to external education
  • we invest heavily in employee learning and development.
  • Awesome clients We serve and partner with most leading mobile operators OTTs brands banks social networks aggregators and more. You can look forward to working with the likes of Vodafone WhatsApp Uber and many more.
  • Great environment Team spirit passion creativity persistence and collaboration are the drivers of our company.
  • Connect globally Work with Bippers teams and partners from all over the world. We put the global in globalization.
  • Opportunity Knocks. Often. Being a part of a growing company in a growing industry we challenge you to grow Whether its horizontal vertical or angular we want to support the path that you want to carve.
  • Never a dull moment We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.
Infobip employees are people with diverse backgrounds characteristics and experiences that share the same passion and talent that helps us achieve our mission. Thats why Infobip is committed to creating a diverse workplace and is proud to be an equalopportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity. #LIKS4 This job has been sourced from an external job board.
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