Vn 2022 110 Project Officer, Case Management
4 days ago
**Context**:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range
of services and support to the USRAP including, but not limited to, case processing, migration
health assessments, cultural orientation training, organized transportation and administration of
a travel loan and collections program. The Department of Operations and Emergencies (DOE),
specifically the Resettlement and Movement Division (RMM), has the organizational
responsibility to provide direction, oversight, and guidance to IOM’s global support to all
resettlement programs
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support
Center (RSC) provides critical support and processing services for resettlement to the US. As
part of an MOU between IOM and the US State Department Bureau for Population Refugees
and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA).
Citizenship and Immigration Services (USCIS) officers, facilitates security and medical
screenings, provides information about arriving individuals to resettlement agencies in the US
and offers Cultural Orientation (CO) training to individuals departing for the US.
**Context**:
Under the overall supervision of the Project Manager, RSC MENA, and the direct supervision of
a Project Coordinator, Case Management, RSC MENA-Qatar Processing Site, the successful
**Core Functions / Responsibilities**:
1. Supervise daily RSC MENA case management activities in the assigned area(s), such as File
Integrity, Program Access, Prescreening, Field Team, Adjudications Support, Scheduling,
Pre-Departure Services, or relevant sub-unit(s), including hiring, providing training, assigning
duties, and giving feedback to staff members on their performance on a regular basis to ensure
high quality work and the accurate completion of processing activities.
2. Provide technical assistance, guidance, and information on changes to
workflows and procedures to staff members in accordance with the START Guidelines, USCIS,
PRM Program Announcements and internal Standard Operating Procedures (SOPs).
3. Act as the primary liaison between RSC processing staff and RSC
management. Promote clear and positive communication between various RSC units handling
case management activities by encouraging dialogue between unit supervisors. Collaborate with
wider IOM Qatar and CAS Site counterparts on RSC processing and case issues. Keep
management well informed of achievements and challenges.
4. Use reports to monitor the RSC MENA pipeline and take appropriate action to address
relevant processing delays or backlogs. As needed, directly handle urgent and sensitive cases
at any stage in the pipeline to ensure they are processed effectively and efficiently.
5. In coordination with the Project Coordinators and Deputy Project Manager, RSC MENA, liaise
with external partners, including the Refugee Processing Center (RPC) and the United Nations
High Commissioner for Refugees (UNHCR) on case processing issues as needed.
6. In coordination with the Project Coordinators, provide support to USCIS
Refugee Affairs Division officers on circuit ride scheduling, file management, interpreter
coordination, access permissions and other issues as required.
7. Assist the Project Coordinators with organizing, coordinating, and preparing travel on duty
(TDYs) and short-term assignments (STAs) of IOM staff members to processing locations
throughout the region. Resolve administrative and logístical challenges related to their
STAs/TDYs, including housing, transport, working space and work equipment issues.
8. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.
Report regularly to the Project Coordinators and Deputy Project Manager, RSC MENA on
relevant activities, problems and solutions related to the workflow and processing pipeline.
9. Represent RSC MENA at meetings as needed, including with US and UN officials. Prepare
reports, briefings, background information, narratives, and statistical reporting as necessary and
required.
10. Ensure the data integrity of RSC MENA records in the START (USRAP Processing System)
database. Identify and utilize new tools to improve the quality of information entered and
extracted from START (USRAP Processing System).
11. Maintain and ensure the confidentiality and integrity of all RSC-related
information by implementing control procedures in line with USRAP standards of conduct and
data protection rules. Alert the Project Coordinators, RSC MENA of any non-compliance to
SOPs or codes of conduct by RSC staff members.
12. Support the overall development of RSC MENA by suggesting potential improvements to
processing activities.
13. Perform such other duties as may be assigned.
**Required Qualifications and Experience**:
Education
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