Svn 2022 136 Associate Project Officer, Case

4 days ago

Doha, Qatar IOM Internationale Organisation für Migration Full time

**Context**:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of

providing resettlement opportunities to thousands of refugees each year. IOM provides a range

of services and support to the USRAP including, but not limited to, case processing, migration

health assessments, cultural orientation training, organized transportation and administration of

a travel loan and collections program. The Department of Operations and Emergencies (DOE),

specifically the Resettlement and Movement Division (RMM), has the organizational

responsibility to provide direction, oversight, and guidance to IOM’s global support to all

resettlement programs

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support

Center (RSC) provides critical support and processing services for resettlement to the US. As

part of an MOU between IOM and the US State Department Bureau for Population Refugees

and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA).

Citizenship and Immigration Services (USCIS) officers, facilitates security and medical

screenings, provides information about arriving individuals to resettlement agencies in the US

and offers Cultural Orientation (CO) training to individuals departing for the US.

**Context**:
Under the overall supervision of the Project Manager, RSC MENA, and the direct supervision of

a Project Officer, Case Management, RSC MENA-Qatar Processing Site, the successful

**Core Functions / Responsibilities**:
1. Coordinate daily RSC MENA field team activities and visiting circuit ride team members

undertaking refugee interviews and adjudications support in Doha, Qatar, including assigning

duties and giving feedback on team member performance on a regular basis to ensure high

quality work and the accurate completion of data collection, casework and adjudications support

activities.

2. Oversee refugee interviews in Doha, Qatar ensuring appropriate interview techniques are

utilized, refugee applicants are treated with dignity and respect, data collection and casework

procedures are followed, data is entered, verified and quality checked correctly, and that other

work performed in relation to files is carried out in accordance with established Standard

Operating Procedures (SOPs). Liaise with other units in RSC MENA to ensure open

communication and satisfaction in relation to the refugee interviews performed in Doha, Qatar.

3. In relation to the adjudication of refugee case files, liaise with US Citizenship and Immigration

Services (USCIS) team leaders to ensure they are able to carry out their work in a manner

consistent with their established schedules and guidelines. Monitor visiting team members

providing support to USCIS officers and overseeing daily adjudications activities, the distribution

of adjudications works to team members, the delivery of briefings for refugee applicants,

interpretation during interviews, data entry, logístical support, and notifications to refugees of

their results.

4. Provide technical assistance, guidance, and information to field team

members on changes to workflows and procedures in accordance with the START (USRAP

Processing System), USCIS, PRM Program Announcements and internal Standard Operating

Procedures (SOPs).

5. Act as the primary liaison between visiting field team members and RSC MENA management

in Doha, Qatar. Promote clear and positive communication between visiting field team members

by encouraging dialogue. Collaborate with wider IOM Qatar counterparts on case issues. Keep

management well informed of achievements and challenges.

6. Use reports to monitor the RSC MENA pipeline for field team activities in Doha, Qatar and

take appropriate action to address relevant casework or adjudications support delays or

backlogs. As needed, directly handle urgent and sensitive cases to ensure they are interviewed

or adjudicated effectively and efficiently.

7. In coordination with the RSC MENA management, liaise with external partners in Doha,

Qatar. Prepare reports, briefings, background information, narratives, and statistical reporting as

necessary and required.

8. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.

Report regularly to the Project Officer and Project Coordinator, on relevant activities, problems

and solutions related to the workflow and pipeline.

9. As required, provide administrative support to visiting processing, cultural orientation and

USCIS circuit ride teams and RSC management, including but not limited to interpreting for

refugee interviews, escorting refugee applicants, preparing, organizing, and inventorying

refugee case files and assisting with logístical support such as flight bookings, housing

arrangements or security clearances.

10. Ensure the data integrity of RSC MENA refugee records in the START database and in case

files during circuit rides. Ide

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