Ts Controller

7 months ago

Doha, Qatar Qatar Airways Full time

**About Your Job**:
In this role, you will be part of IT Service Support Team that provides remote support to Doha and Outstation users. You will be primary escalation contact for the team. You will ensure that all Incidents are responded efficiently in timely manner within defined SLAs. You will ensure that all processes followed by the team are thoroughly documented, consistently audited and regularly improved. This role with the strategic vision for the team will set the long-term direction of the team and will also balance and plan the short-term actions of the team. This role will be responsible in building a cohesive team and manage team resource effectively. You will be responsible for identifying and pursuing service improvement initiatives, managing complaints, suggestions, and compliments. You will be responsible for sending out notifications for planned and unplanned service interruptions/outages.

Key Responsibilities Include:

- Manage and provide effective operational support for all IT incidents and Service requests initiated by business end users. Ensure end users issues are resolved within defined SLAs (Service Level Agreements)
- Manage and provide L1 & L2 support for Amadeus DCS, Reservation and various airport CUTE platforms to ensure business Continuity and High availability for Critical operational systems.
- Coordinate and implement SITA WAN solution and provide ongoing support for the stations.
- Responsible for IT Service Management in co-ordination with Telecom, Internet, Airport CUTE Service providers to ensure stable, consistent and secure IT services for the end users and business operations
- Logging and maintaining the outage registry, updating ground services and IT Management teams.
- Monitor Call Management System to ensure calls are answered promptly with as low as Zero call-abandoned rate.
- Drive ticket Deep Dive and develop strategies for improvement. Continuously review top call drivers and take necessary remedial actions.
- Hands-on experience with Windows/Mac OS environments
- Knowledge of network security practices and anti-virus programs
- Come up with the ways to promote self-service culture in the organization.
- Train, coach and mentor team members (Level 1 / 2) including career development. Share success stories and inspires the team to deliver a great experience. Ensure team is equipped with the required tools and knowledge to carry out their intended tasks.
- Manage process for communicating outage/emergency activities to the organization. Liaise with Application/Service owners for improvements.
- Constantly review feedback provided by end users and use the learning to improve customer service.
- Create/manage a mode of operations that has to be adhered to by team members in order to maintain good routine and orderliness. Ensure team adheres to standard process & procedures.
- Ensure IT Knowledge Base is well organized up to date at all times.
- Assist Manager TS Manager Service Support with capturing Service Desk metrics, KPIs and status reports.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

**About You**:
To be successful in this role you must have customer facing experience with friendly presence, helpful attitude and the flexibility to adjust your working hours to support the needs of the Business. Excellent interpersonal skill, multi-tasking and work in collaboration with other team members under any circumstance.

You should possess the ability to learn and work on changing and emerging technologies. You will be highly professional, assertive and confident but also able to display empathy and act in sensitive situations with a friendly attitude and approach.

You must hold a Bachelor's Degree/Diploma in Computer Sciences or equivalent stream with minimum 8-10 years of experience in IT Service and Support, End User Computing domain with expert knowledge of Microsoft Windows 10 OS platform; Operational knowledge of SCCM, Citrix/VMWare, Microsoft Active Directory and Level 3 Support of Amadeus Altea DCS, Reservation and airport CUTE environment. You should be aware of ITIL process of Incident, Change and Problem management.

IT industry certifications such as CCNA, MCSE & ITIL V4 Certification (Foundation course) will be an added advantage.

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, b

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About Your Job**: In this role, you will be part of End User Services (EUS) team and will be responsible primarily for web domain management. You will be the lead point of contact for online brand enforcement management. The TS Controller will also ensure seamless delivery of IT services by providing an effective and efficient solutions. In this role, you...

  • Ts Controller

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** The Technology Service Controller shall be responsible for analysis, design, implementation, administration, security, maintenance and support of various End User Technologies deployed in Qatar Airways group. Windows OS imaging & customization, L3 expert support; Design, Support & Administration of Software Centre Configuration Manager,...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About your Job**: **Responsibilities**: - Develop, implement and maintain voice/telecom solutions in a high-availability environment. - Work with telecom and solution providers for integration of services, testing, and production rollout. - Design, develop, and implement automated solutions leveraging existing and future technologies for disaster...

  • Rp Ts Qc Superintendent

    7 months ago

    Doha, Qatar Orion Full time

    Job description We have a current opportunity for a Ruya Batch 1 RP TS QC Superintendent on a contract basis. The position will be based in Doha. For further information about this position please apply. Activities - To promote & comply with applicable safety instructions and other COMPANY HSE procedures in all activities. - To carry out work in compliance...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **Responsibilities**: - Plan, Design, build with the focus of time delivery and management of the Linux servers for the Qatar Airways Group. - Supporting large enterprise deployments of RHEL 7/8 in a mission critical environment with the focus of professional and efficient system administration. - Proactively monitor, plan and work on life cycle management...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About Your Job**: In this role, you will be managing the day-to-day operation and administration of unified collaboration platform. You will be technically responsible for management of collaboration systems for the Qatar Airways Group. The collaboration platform includes Exchange, Microsoft Skype for Business On-Prem, Microsoft Teams in a hybrid...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About Your Job: You will be responsible to organize all Database Systems Administration activities for QR systems on a regular basis to ensure they are up to date. You will also be responsible for supporting the line management in the IT Strategy development, its implementation and compatibility with operational and business objectives and also assist in the...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About your Job**: **Key accountabilities include**: - Cloud Networking (Azure and Google) design, validation and implementation. - Azure Networking solution implementations, VNET, NSG, Hub and Spoke, Express route VPN’s and UDR. - Ability to perform advanced level of troubleshooting on issues related to on-prem and Cloud Networking infrastructure. -...

  • Ts Controller

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **Roles and Responsibilities** - Develop and maintain observability strategies, including the selection and configuration of observability tools and platforms. - Create dashboards, alerts, and reports to provide real-time and historical insights into system behavior. - Support real-time log collection and aggregation to efficiently handle errors and problem...

  • Rp Ts Onshore Hse Superintendent

    7 months ago

    Doha, Qatar Orion Full time

    Job description We have a current opportunity for a Ruya Batch 1 RP TS Onshore HSE Superintendent on a contract basis. The position will be based in Doha. For further information about this position please apply. Activities - HSE Supervision of the Construction activities: ensure that the work is carried out in compliance with Company values and policies,...

  • Ruya Batch 1 Rp Ts Construction Coordinator

    2 months ago

    Doha, Qatar MPH Global Services Full time

    Industry: Oil & Gas City/Country: Doha, Qatar Location: Doha We are looking for a** Ruya Batch 1 RP TS Construction Coordinator **for one of our clients with the following details: **Mob Date: 01-Jan-2025** **Demob Date: 31-Dec-2026** **Location: Doha/Oman** **Doha Logistic Allowances: SINGLE status** Qualifications & Experience Required - Bachelor's...

  • Systems Controller

    7 months ago

    Doha, Qatar Qatar Airways Full time

    In this role as a TS Controller, you will be responsible as a team member for administration, performance tuning, integrity, availability and security of SQL Server databases. Responsible for delivering technology solutions that add strategic business value and will be involved in all stages of our projects from the architecture, technical solutions and...

  • Ts Manager

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    **About your Job** We are seeking a highly skilled and experienced Voice Technology Manager to lead our voice communication systems In this role, you will be responsible for planning, implementing, maintaining and managing Voice Technology for production and development environments, including Infrastructure Design, Capacity Planning, Availability Planning,...

  • Ts Controller

    7 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways is looking for an experienced Cloud Automation Engineer with a strong background in DevOps to join our team. As a Cloud Automation Engineer, you will be working closely with software development and IT operations teams to ensure that the software and infrastructure are aligned to support business goals. Your expertise in...

  • 3D Laser Scanner

    6 months ago

    Doha, Qatar Drawlines Consult WLL Full time

    Software Tool: AutoCAD 2010 | Leica Cyclone 7.3, 8.1 | LFM Suite | Terra model, Auto Recap 360 - Total Station: Leica 803,805,1200+ Series | TS -06,405,407 - Imaging Systems: M-Cam - Laser Scanner: Leica C10,HDS 4500,6200 | Z+F imager5003,5006h,5006i & 5010, faro focus 3d x330 - Microsoft Tools: MS Office and MS Project - Operating System: WINDOWS 7, XP...

  • 3D Laser Scanner

    6 months ago

    Doha, Qatar Drawlines Consult WLL Full time

    Software Tool: AutoCAD 2010 | Leica Cyclone 7.3, 8.1 | LFM Suite | Terra model, Auto Recap 360 - Total Station: Leica 803,805,1200+ Series | TS -06,405,407 - Imaging Systems: M-Cam - Laser Scanner: Leica C10,HDS 4500,6200 | Z+F imager5003,5006h,5006i & 5010, faro focus 3d x330 - Microsoft Tools: MS Office and MS Project - Operating System: WINDOWS 7, XP...

  • Ts Technical Architect

    6 months ago

    Doha, Qatar Qatar Airways Full time

    About your Job: In this role, you will be responsible for the planning, designing, implementing, securing and maintaining network infrastructure for Qatar Airways’ hybrid cloud environment, which span across multiple cloud platforms including Azure & GCP, and private cloud datacentres. This role will be instrumental in ensuring well-architected design for...

  • Ts Technical Architect

    4 months ago

    Doha, Qatar Qatar Airways Full time

    **About your Job**: In this role, you will be responsible for the planning, designing, implementing, securing and maintaining network infrastructure for Qatar Airways’ hybrid cloud environment, which span across multiple cloud platforms including Azure & GCP, and private cloud datacentres. This role will be instrumental in ensuring well-architected design...

  • Ts Controller

    6 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** Qatar Airways is looking for a Mobile Device Management Engineer with enterprise level experience in implementing and administrating MDM\MAM solutions on Apple & Google Android devices. As an MDM Engineer, you will be working closely with software development, IT operations and business teams to ensure that infrastructure and...

  • Pastry Chef

    6 months ago

    Doha, Qatar United Village Food Full time

    **NEW VACANCY** **Job Title** **FRENCH BAKERY CHEF** LEADING FOOD INDUSTRY IN DOHA FLUENT IN ENGLISH Minimum 5 years experience in Qatar. **Job Purpose** The Pastry Chef oversees the preparation and service of all pastry goods, including specialty items. **KEY RESPONSIBILITIES** Supervises the preparation and production of all baked goods, playing...