Senior Product Specialist

2 weeks ago

Qatar Talent Pal Full time

The Role
- Position Title: Senior Product Specialist - Department: CSSD Key Responsibilities - Customer/Supplier: Internal - First level customer/ supplier interface - Solves Tier 1 escalated problems within prescribed guidelines ensuring complete customer/ supplier satisfaction and contributing towards developing customer loyalty and principal retention. - Interface with Finance & logistics team to ensure on-time deliveries of products and collections of payments from customers and goods ordering and payments to suppliers - Monitors internal stock level to maintain proper supply chain. - Prepare yearly forecasts & budgets and draw up weekly/monthly action plans to achieve the same. - Work closely with all departments, especially the project team to ensure timely execution of projects Customer/Supplier: External - Prepares technical & commercial proposals & offers - Promotes companies’ products to customers on daily basis and attends to their concerns & issues. - Ensures proper transfer of information from clients to suppliers and vice versa. - Informs Suppliers of any adverse product performances to take suitable action on time. - Updates clients of latest product releases and other developments. - Develops good relationships with Logistics team & management of suppliers People Management - This position does not have a management role. - However if & when required, mentoring/ coaching a new product specialist is needed. Analysis - Gathers and derives knowledge from moderately complex and difficult to source data, which are from multiple sources. - Analyses market trend, new product-worthiness, doctor’s skills and demand to provide specific product support to customers and also to devise procurement & stock strategy - Timely analysis of issues and product concerns to provide on-the-spot trouble-shooting wherever possible. - Analyses accounts receivable ageing reports and provides reports to DM & FM. - Conducts competitive quality analysis on products being promoted. - Analyses brand performances for negotiations with suppliers for price, credit & other commercial terms. Innovation - Identifies needs and improvement opportunity and provides information to Managers or Suppliers in order to facilitate change or improvement. - Provides recommendations for product promotions, special offers & projects. Operations - Responsible for planning and maintaining inventory of the department. - Responsible for proper expiry management of products. - Ensure timely invoicing, deliveries and installation of related products at Customer site. - Follow up tough collection accounts. - Negotiate better pricing & offers with suppliers. - Monitors work of Sub-contractors/ consultants, whenever they’re employed for projects. - Assists Project Team in executing related projects. - Provides Finance Team with all assistance to ensure proper collection of receivables and transfer of payables. - Assist Engineering Team with installations & maintenance of equipment’s. - Ensure complete customer satisfaction with regards to products and support. - Follow up with the payment. - Watch up the deadline of each order and make sure to strict this deadline. Strategy - Prepares and executes yearly forecast & strategy to increase revenue for the company and suppliers. - Provide inputs into long term plans of the company by understanding changes in the industry dynamics both local & worldwide. - University Degree with a medical background Biomedical Engineer, Doctor of Medicine, - Bachelor of Pharmacy, Nursing - Minimum of 2 years’ experience handling Sales of CSSD lines. - Should have strong communication & negotiation skills. - Should be able to work under pressure and be able to meet deadlines. - Should have advance computer skills. - Well versed in English language, knowledge of Arabic is an added advantage.

**Requirements**:
**Education, Qualifications, and Specific Experience**: - University Degree with a medical background Biomedical Engineer, Doctor of Medicine, Bachelor of Pharmacy, Nursing - Minimum of 2 years’ experience handling Sales of CSSD lines. - Should have strong communication & negotiation skills. - Should be able to work under pressure and be able to meet deadlines. - Should have advance computer skills. - Well versed in English language, knowledge of Arabic is an added advantage.

About the company

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