Senior Manager Gtb Service and Client Implementation

2 months ago

Doha, Qatar Qatar National Bank Full time

Job Summery:
The incumbent is responsible for Corporate Customer experience, starting with customer on boarding, implementation, technical file integration and post sales customer support of transaction services solutions in accordance to requirements put forward by sales team and/or clients. Incumbent is responsible for success of an implementation process and ongoing customer support by ensuring continuous interaction with customers project implementation teams. Also ensures that solutions are implemented in line with applicable policy guidelines and procedures.

Main Responsibilities:

- Coordinate activities for implementation of Transaction services ensuring that they are performing based on business and customer requirements as well as providing internal trainings for the Bank employees.
- Work with peers from other areas within cash management (Product, Sales), being an active part in the course of product development process throughout its entire lifecycle from product initiation to product launch for all transaction banking, electronic banking or web based initiatives.
- Ensure that the back office systems have the necessary functionality to deliver required services to customers in conjunction with the relevant systems owners (operations, IT mainly).
- Formulate and implement the service and implementation strategy that enables QNB Global Domestic and International Banking customers to receive the required level of corporate GTB services.
- Demonstrate thought leadership in developing clear recommendations by creative, problem solving approaches and generation of new ideas in relation to GTB to complement Global Corporate banking business growth and strategy.
- Ensure the product services and implementation are off highest standards across QNB global footprint by working closely with product development team and setting the standard to the maximum level.
- Responsible for increase of straight through processing and improve the efficiency by implementing all sales closures promptly through technical implementation.
- Implement the unit's actionable business plans and KPIs in line with Global Corporate Banking strategy and QNB Group objectives.
- Initiate, develop and implement policies, standards, systems and procedures pertaining to the function, in line with QNB guidelines and policies as well as external regulations and high market standards. Ensures that these are adhered and followed to the fullest extent on a daily basis.
- Provide valuable inputs on product development to the responsible employees, based on market research data as well as customer feedback.

Education and Experience Requirements:

- University graduate BA preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business
- Administration or Information Technology (related field of study), Master's degree is highly preferred.
- At least 8 years of banking relevant experience, preferably within a highly rated international bank.
- Good understanding of GTB customer base, it's needs and expectations
- Excellent oral and written communication skills (including report writing) in English.
- Good interpersonal and presentation skills.
- Understanding of the relevant laws, regulations, and practices.
- Ability to make decisions and follow through with initiatives.
- Planning, organizing, and analytical ability, and results oriented.

  • Senior Manager Gtb Service and Client Implementation

    3 months ago

    Doha, Qatar Ateca Consulting Full time

    We are looking for a skilled Senior Manager GTB Service and Client Implementation to join a prestigious financial institution in Doha. In this crucial role, you will manage the corporate customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction services. Key Responsibilities: - Coordinate the...

  • Senior Manager Gtb Service and Client Implementation

    3 months ago

    Doha, Qatar Ateca Consulting Full time

    A- Posted by - Adnan Latheef- RecruiterWe are looking for a **Senior Manager GTB Service and Client Implementation **for a permanent role with a prestigious financial institution in Doha, Qatar. The incumbent will manage Corporate Customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction...

  • Senior Manager GTB Service and Client Implementation

    3 months ago

    Doha, Qatar Ateca Consulting Full time

      We are looking for a Senior Manager GTB Service and Client Implementation for a permanent role with a prestigious financial institution in Doha, Qatar. The incumbent will manage Corporate Customer experience, overseeing onboarding, implementation, technical integration, and post-sales support for transaction services. Main Responsibilities: Coordinate...

  • Senior Associate Global Channels and Partnerships

    2 months ago

    Doha, Qatar Qatar National Bank Full time

    Job Summary The incumbent will manage all Global Transaction Banking service channels including all e-channels and partnerships including Fintechs, service providers and network expansion partnerships in line with the overall GTB and QNB Group strategy. The role includes the management of all innovations and solutions in related areas with close...

  • Avp Product Trade Services

    7 months ago

    Doha, Qatar Qatar National Bank Full time

    Enter Details The incumbent will manage the Global Trade services products of QNB Group in line with the overall GTB and QNB Group strategy. Enter Details - Accountable for preparations and implementation of Trade strategic and business plans in relation to Corporate and Institutional Banking strategy and QNB Group objectives, as well as ensures they are...

  • Client Servicing Executive

    7 months ago

    Doha, Qatar Paradox Events and Marketing Full time

    As a Client Servicing Executive, you will be responsible for maintaining and enhancing relationships with our clients, ensuring their needs are met, and overseeing the successful delivery of projects. Your role will encompass various aspects of project management, client relationship building, social media strategy, reporting, and upselling...

  • Avp Product Trade Services

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    AVP Product Trade Services **About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a...

  • Spa and Client Servicing Manager

    7 months ago

    Doha, Qatar Vanity beauty bar and spa Full time

    **Overview**: As a Spa and Client Servicing Manager, you will oversee the operations of the spa facility while ensuring exceptional service delivery to clients. This role requires a combination of managerial skills, client relationship management, and operational expertise to maintain a high standard of service and efficiency within the...

  • Client Service Manager

    9 months ago

    Doha, Qatar MEEZA Full time

    Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. **WHAT CAN MEEZA OFFER YOU?*** - **MEEZA is committed to providing thought leadership that will...

  • Senior Manager Domestic Transaction Banking

    2 weeks ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The incumbent will have the responsibility to manage the Domestic Trade Service sales efforts for both Cash Management and Trade Services of QNB Group under the umbrella of Global Transaction Banking. Domestic Trade Service businesses include traditional and Open Account trade products. Cash Management includes all payments, collections,...

  • Relationship Manager

    7 months ago

    Doha, Qatar ADIB - Abu Dhabi Islamic Bank Full time

    Relationship Manager Role: Relationship Manager - Qatar ADIB Qatar **ROLE PURPOSE**: - To manage assigned portfolio and target market potential prospects for acquisition achieving financial target (including but not limited to revenue, new net revenue, volume, cross-sell ratio, ROE, and ROA), and overall customer satisfaction. - To be fully involved and...

  • Service Improvement Senior Manager

    9 months ago

    Doha, Qatar People Dynamics Full time

    Position : Service Improvement Senior Manager Contract : Permanent Full Time Client : Government Job Responsibilities: - Lead the identification and prioritization of service improvement opportunities, such as by conducting surveys, interviews, or focus groups - Develop and implement new service improvement initiatives that are aligned with the...

  • Senior Associate

    7 months ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary The incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will be responsible for proactively assisting in managing client relationships (within the delegated authority), assist in on boarding/off boarding (client life cycle management), answering queries from...

  • Senior Manager Domestic Transaction Banking

    7 months ago

    Doha, Qatar Qatar National Bank (QNB) Full time

    -Qatar National Bank (QNB) Doha, Qatar Posted 5 hours ago In-Office Permanent Competitive - Senior Manager Domestic Transaction Banking (Opportunity for Qatari National Only)**About QNB** Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA)...

  • Client Services Coordinator

    3 days ago

    Doha, Qatar Matrix incorporated contracting company Full time

    Client Services Coordinator Role and Responsibilities In this job you will be responsible for project coordination and communication between the client and the company as well as the Team. - During implementation of projects, additional items are requested which requires Client Services Coordinator to create a new quote or recon the quote if invoice has not...

  • Client Servicing/account Manager

    15 hours ago

    Doha, Qatar HJH Company Full time

    We are looking for an experienced, thorough, and insightful Client Servicing/Account Manager who will be responsible for developing strong relationships between the client and internal colleagues; managing the flow of communication, deadlines and budgets while ensuring a high standard of work is delivered. Client Servicing/Account Manager is a collaborator...

  • Senior Implementation Consultant

    7 months ago

    Doha, Qatar Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Senior Social Media Account Manager

    4 months ago

    Doha, Qatar Paradox Events and Marketing Full time

    As a Senior Social Media Account Manager, you will be responsible for maintaining and enhancing relationships with our clients, ensuring their needs are met, and overseeing the successful delivery of projects. Your role will encompass various aspects of project management, client relationship building, social media strategy, reporting, and upselling...

  • Implementation Manager

    1 week ago

    Doha, Qatar Ericsson Full time

    **About this opportunity!** We are looking for an Implementation Manager who has a leading, coordinating and supporting role regarding technical topics and solutions within a network implementation organization. The job role is used for Wireline, Wireless and Transmission network deployment and can be adapted and used for leading all implementation...

  • Senior Project Manager

    3 days ago

    Doha, Qatar MEEZA Full time

    Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. We’re looking for passionate, self-motivated, and creative team players who want to work hard and...