IT Support Specialist
4 weeks ago
**ROLE SUMMARY**:
To maintain the integrity of all computer workstations and associated software within the office building and the company venues.
**FUNCTIONAL ROLES AND RESPONSIBILITIES**:
- Assess existing network servers, operating systems, and security programs
- Upgrade existing hardware and software programs
- Install and implement effective security programs
- Manage data backup and retrieval processes
- Troubleshoot problems with systems and programs
- Review company computer systems to ensure they operate efficiently
- Implement backup processes and assess systems for upgrades or replacements
- Install new systems
- Manage systems, conduct updates, create passwords, and run virus and spyware checks
- Utilize effective backup systems and have data retrieval processes in place, In the event of emergencies
- Install and maintain POS registers
- Fulfill helpdesk requests and escalate within the established timeframe to avoid operations impact
- Prepare and coordinate stock take requirements
- Manage and maintain handheld scanners
- Manage and maintain digital content devices in store in case any issues arise
- Maintain all current software issues in the relevance of urgency and occurrence
- Manage user access issues to network resources and ensure the access to relevant materials
- Perform RFQ requests from various IT suppliers fulfilling the needs of the business
- Maintain company assets system and tracker, including user assets tracker
- Maintain write¬off forms for legacy devices and IT cleared items
- Manage and maintain central IT devices and ensure full operation to end users (Central Printers)
- Manage miscellaneous server tasks including backup of critical resources and domain users
- Create all relevant POS permission and POS users, based on requirements
**KNOWLEDGE, SKILLS AND ABILITIES**:
Bachelor’s Degree, preferably in Computer Science or relevant field
**Experience**
- 3 - 5 years’ experience in a similar role
**Skills**
- Excellent diagnostic and problem¬ solving skills
- Excellent organizational and time ¬management skills
- Good communication skills
- In-depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Excellent English language skills
- Great team player and communication skills
- A driving license would be an advantage
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your earliest possible start date?
- What is your current immigration/visa status?
Application Deadline: 14/05/2023
Expected Start Date: 01/06/2023
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