Merchant Support Specialist
3 weeks ago
The **Merchant Support Specialist** will be responsible for managing the onboarding process of new merchants, ensuring the smooth activation of Merchant's account. This role requires the ability to collaborate effectively with merchants and internal teams to deliver outstanding service.
**Key Responsibilities**
- Merchant Onboarding: Coordinate and manage the onboarding process for new merchants, including the collection and verification of required documents and information.
- Customer Support: Provide prompt and efficient support to merchants regarding any Tap2phone related issues/queries, resolving problems promptly to minimize disruptions to their operations.
- Data Analysis: Analyze transaction data and generate reports to monitor merchant performance and identify opportunities for improvement.
- Relationship Management: Develop and maintain strong relationships with merchants, serving as their primary point of contact for Tap2phone-related inquiries and support.
**Qualifications &** **Requirements**
- Excellent problem-solving and analytical skills with a keen eye for detail.
- Exceptional communication and interpersonal abilities to interact effectively with merchants and internal teams.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in using relevant software and tools, such as Microsoft Excel, for data analysis and reporting.
- Strong commitment to customer satisfaction and service excellence.
- Minimum 1 year of experience in banking sector or financial institution
- driving license and vehicle are required
**Job Types**: Full-time, Permanent
**Salary**: QAR4,000.00 - QAR4,500.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Experience**:
- financial institution: 1 year (required)
**Language**:
- Hindi, Urdu, Malayalam (required)
License/Certification:
- driving license (required)
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